Stagecoach

Stagecoach support disabled access day

03 Mar 2016

Stagecoach supports Disabled Access Day

 

Stagecoach Yorkshire will be joining hundreds of venues and companies across the UK to support Disabled Access Day.

 

The second annual Disabled Access Day on 12 March aims to encourage disabled people, their friends and families to visit somewhere new, whether that’s a coffee shop, cinema, museum or sports centre.

We will be contacting local disability groups across South Yorkshire and North Derbyshire to highlight the facilities and options already available to make bus travel as easy as possible for all customers.

  • All Stagecoach Yorkshire buses are low floor accessible vehicles, suitable for wheel chairs, mobility buggies and suitable mobility scooters. 
  • All bus drivers undergo a CPC training course which covers many areas including; DDA Legislation, understanding the difficulties faced when travelling, understanding the use of on bus equipment and other areas including testimony from a real disabled customer and the issues they have had using public transport. 
  • Drivers undergo training using Simulation Spectacles to give them the perspective of travelling with a visual impairment.
  • Stagecoach issue Mobility Scooter permits (following CPT guidelines) to allow customers using mobility scooters to safely travel on buses and the Supertram in Sheffield. Each of our depots have dedicated, specially trained staff to issue these permits and assess the suitability of mobility scooters for bus and tram travel. 
  • Journey Assistance Cards feature a range of messages informing drivers if customers need any extra help during their bus journey such as speaking slowly, scanning passes or counting change. Find out how to order your own Journey assistance card, or cards for your access group or organisation, just visit our dedicated page.
  • Our dedicated disability helpline number 0345 2666 606 can provide customer service support and answer any questions our disabled customers may have.
  • We have information on concessionary travel available from our Customer Services team or on our guide to tickets page.

 

A Disabled Access Day poster campaign will also appear on Stagecoach buses in Sheffield, Chesterfield, Rotherham, Doncaster, Barnsley and the Dearne Valley.

 

Paul Lynch, managing director of Stagecoach Yorkshire, said: “We are proud to be supporting this important awareness day as part of our commitment to making bus travel as easy as possible for disabled people, their friends and families.

 

“At Stagecoach, we are constantly investing in updating our vehicles to improve access and space for the disabled in wheelchairs, disabled buggies and certain approved mobility scooters. In fact, Stagecoach Yorkshire runs low-floor buses on all of its routes.

 

“All new staff undergo training in disability awareness and social inclusion and we regularly host training days for drivers to experience the barriers that passengers with disabilities face when boarding the bus.”

 

Stagecoach has committed to a charter, produced with the Royal National Institute of Blind People (RNIB) that promises to improve the accessibility of local bus services as well as raise awareness among employees of the need to understand the practical issues faced by blind and partially sighted customers.

 

Stagecoach is also a member of the Accessible Travel Alliance – a group made up of forward-thinking travel operators working to make a lasting difference to disabled people’s experience of travel.