Stagecoach

Stagecoach Yorkshire employees recognised at annual champions awards

22 Nov 2018

Stagecoach Yorkshire employees recognised at annual champions awards
Silver award winner Jay Churn

Winners from Stagecoach Yorkshire scoop awards in Customer Service category

Stagecoach Yorkshire employees were among the winners at the annual Stagecoach Group Champions Awards.

The awards – now in their ninth year – recognise excellence over six areas including Safety, Health, Community, Customer Service, Environment and Innovation.
At this year’s ceremony Stagecoach Yorkshire employees Jay Churn and Adam Gath were awarded the Silver and Bronze Champion awards.

Winners at the event represented Stagecoach Group’s bus and rail businesses in the UK and North America . All received a trophy, cash prize and a two night stay in London incorporating the award ceremony.

Jay Churn, who scooped the silver award in customer service, is described as "an absolute credit to our organisation and to the Ecclesfield depot” and takes great care and pride in his role as Park & Ride Supervisor, where he helps maintain the link between the buses and trams at Middlewood in Sheffield.

He is immensely popular with the local community, features in most of the literature produced for services in his area and also attends any drop-in sessions and customer service meetings in Stocksbridge. In fact, Jay is so popular and well liked that he has become a bit of a Stagecoach Yorkshire social media star with #SuperJay trending on more than one occasion and has even been asked for a selfie or two! There are many examples of him going over and above, including when he gave up his days off to clear snow from the roads so buses could keep moving at the beginning of the year, and recently when he went the extra mile to re-unite a GCSE student with the coursework they lost on the bus so that they could sit their exam later that day, earning grateful thanks from the headteacher.

The Bronze award was well earned by Adam Gath of Chesterfield depot, whose care and compassion for an elderly, vulnerable passenger touched the hearts of a passerby so much so that she called the Yorkshire Head Office and could not speak highly enough of his actions that day.

Customer service bronze award winner Adam Gath
Adam was driving to Chesterfield when the elderly lady, who did not have a bus pass or any money, boarded and tried to pay with her keys. Adam issued her a ticket, covering the cost himself as he did not want to leave her behind. After she alighted on a residential street, Adam remained concerned about her and while on his break he returned in his car to check she was OK. He found her talking to a passerby who was out on a walk and who was trying to help her get home.

The passerby said: "The lady was very confused and didn't know where she was. I had been trying to convince her to let me ring the police but to no avail. A car pulled up and a lovely, lovely lad got out. It was the bus driver who said he had come out in his car looking for her on his break as he was worried about her. He couldn't have shown more concern if it was his own grandma. I was very impressed and can't say enough kind words about him. He was like a knight in shining armour, an unassuming young man who showed genuine concern for this woman and convinced her to let him ring the police. It's not the sort of thing that happens every day and it's good to know there are people like him out there."

After advising the police, Adam returned to work to take over the second half of his duty, but on a subsequent trip in the afternoon the lady boarded his bus once again. Adam ensured she remained on the bus as far as the depot, and then called the police again. They could not attend immediately and so he walked around Chesterfield with her to keep her company for over an hour before returning to the depot. With the police unable to attend, Stagecoach Supervisor Eddie Ratcliffe took the lady to Chesterfield Police Station where her son had been in contact and had come to collect her.  

Stagecoach Yorkshire Managing Director Matt Davies said: “I am delighted for Jay and Adam and would like to congratulate them on these awards which are thoroughly deserved. 

“They make a real difference to our business and to our customers every day and I would like to thank them, and our many other hard-working staff, for the part they play in delivering high-quality services to our passengers.” 

More than 200 Stagecoach employees have been presented with Champions Awards over the past nine years. 

For further information on Stagecoach Group visit www.stagecoach.com