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2018 Transport Focus Survey - Supertram Results

03 Apr 2019

Survey reveals 97% Stagecoach Supertram customers and 100% Tram Train customers are satisfied with their service

  • Independent Transport Focus survey reveals 97% of Stagecoach Supertram passengers satisfied with service
  • Stagecoach Supertram is joint highest scoring tram operator for satisfaction in the country
  • 100% of passengers are satisfied with new Tram Train service 
  • 87% passengers satisfied with punctuality following timetable improvements in January 2018

More than nine out of 10 Stagecoach Supertram passengers are satisfied with their overall service, an independent survey released today (Tuesday 2 April) by Transport Focus has revealed.

Some 97% of passengers are satisfied with their overall journey, an increase from 95% last year.

Amongst fare-paying passengers, 78 per cent of passengers are satisfied with value for money, an increase on last year’s survey which was 74 per cent.

Figures also show that 87% passengers are satisfied with punctuality following timetable improvements in January 2018, compared to 82% in 2017.

For the first time the survey also asked passengers on the new Tram Train service, linking Sheffield and Rotherham for their views. Satisfaction with the overall journey and journey time on this route was 100%, and 92% were satisfied with the value for money.

Stagecoach Supertram Managing Director Tim Bilby said: “These survey results are a great endorsement of the commitment and hard work our people at Supertram put into delivering an excellent service for our customers.

"We are particularly pleased that the survey supports our own findings that the new Tram Train service has been extremely popular with users, and it is providing a key new link in South Yorkshire’s public transport network.

“We offer high-quality, great value, fast, frequent and punctual tram services which connect easily to other modes of transport and it’s great to see that our customers have recognised that.

“People in Sheffield and Rotherham rightly take great pride in their tram network and we work hard every day to deliver the services that they rely on to access employment, education, health and leisure facilities. Along with SYPTE, we are also involved in helping to safeguard the tram network for many years to come through the on-going rail replacement project. However, we are not complacent and will continue to challenge ourselves to do even better.”

South Yorkshire Passenger Transport Executive’s Director of Customer Services, Tim Taylor, said: “Supertram is a popular travel option and it’s great to have such a positive response to this survey, year-on-year. It’s especially encouraging to note, while 41% of the most satisfied respondents have easy access to private transport, they choose to use the tram. We’re also particularly pleased with passenger satisfaction on Tram Train services. It’s reassuring to receive such a good response after the short time services have been running. Together with Stagecoach, we’re committed to continuing to make improvements and invest in the future of the network, for even better customer journeys.”  

For further information about Stagecoach Supertram visit