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Transport Focus Survey - Yorkshire Results

26 Apr 2019



Almost nine in 10 Stagecoach bus customers throughout Yorkshire are satisfied with their journeys, according to independent research by consumer watchdog Transport Focus.


Passengers travelling with Britain’s biggest bus and coach operator recorded improved satisfaction in South Yorkshire across a number of areas, including journey time, the friendliness of the driver and the punctuality of services.


The results follow continued significant investment by Stagecoach in new low emissions buses and new technology.


Stagecoach Yorkshire, Managing Director, Matt Davies said: “We have always valued the feedback of our customers, and so it is reassuring to hear that the survey results reflect the high level of service that our staff deliver consistently for their local community.


“The survey also helps highlight areas that we can continue to work on, however to tackle some of the issues affecting bus services and we are calling on local authorities to assist. The impact of car congestion is damaging local air quality, slowing bus journey speeds and pushing up the cost of transport for local people and can negatively impact the perception of the value of bus travel.”


Stagecoach has made a series of improvements to help transform bus travel for customers, including continued investment in new, greener vehicles, the introduction of contactless payments on all buses, smart, integrated ticketing schemes and a greater focus on customer service through the delivery of more convenient purchasing options and better customer information.