Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.

COVID-19: Tram Travel Advice and Information

17 Jul 2020

The safety of our customers and employees is our priority.

In line with government guidance, we’ve put measures in place to help our customers practise social distancing and travel safely on our services.

This Risk Assessment  shows the risks to our customers travelling with us (in blue), and the control barriers in place to reduce the spreading of Coronavirus (red centre-circle) on our network.


How busy is my tram?

To allow you to plan your travel around less busy times, you can now look how busy your tram is likely to be. 

Please note that this information is an indication based on recent data. It isn't a live prediction or guarantee.




Steps to staying safe on our services:

    1. Make a plan 

    • Allow extra time for your journey
    • Check our latest timetables before you travel. Don't forget that revised timetables are in operation and that rail replacement works are taking place.

    Tram Time Hand

    2. Social distancing at the tram stop

    • Follow the guidance on the tram stop notices and keep your distance from others when possible.
    • Please be kind and look out for other passengers.
    • Let people off the tram before you get on and try to keep a safe distance between yourself and others when boarding or leaving the tram.
    • If you can, sanitise your hands before getting on the tram.

    AtTramStop-Facemask-Covid-1919_Covid-19 - at tramstop wearing face 1mask _png_

    3. Social distancing on the tram

    • Follow the guidance and information shown at tram stops and on the tram.
    •  Follow guidance on where to sit.
    • Leave windows open to help with ventilation.
    • It is now compulsory to wear a face covering on public transport in England.
    • When leaving the tram try and avoid others where possible.

    OnTram-Facemask-Covid-19_Covid-19 - On tram 19wearing face1 mask _png_


    4. Paying for your journey

    • Try to pay by card or on a mobile device if you can. You can use contactless payment methods on all our trams.
    • If you have to use cash, please try and have the correct change.
    • If you have a pass or smartcard that needs scanning, have it ready to place on the conductor’s ticket machine.
    • You can also buy tickets online and on our app.

    payment-350x350_Contactless with smart watch - 350x350px - transparent png01



    Revised timetables are currently in operation due to rail replacement work.

    Tram Timetables 


    Face Coverings:

    It is now compulsory to wear a face covering when using public transport in England.

    The requirement to wear a face covering does not apply if you have a reasonable excuse not to, and this is explained in our Face Covering FAQs below. Customers can download a new journey assistance card from our website which will confirm that they are exempt from the face covering legislation.

    When selecting the Stagecoach operating area, please select 'Yorkshire incl North Derbyshire'. 

    Apply for your Journey Assistance Card 

    Face Coverings FAQs


    Ticket Acceptance:

    Tram Only tickets will be accepted on Stagecoach buses in Sheffield until further notice. 

    Tram Only tickets can only be used to make similar bus journeys to those normally taken on the tram. The ticket is not valid for journeys beyond these areas where the final destination could not be reached by tram.

    The arrangement is only in place whilst revised tram timetables are in operation and may be withdrawn at any time.

    Tram Only tickets must be valid and normal terms apply.


    If you’ve got feedback for us, we’d love to hear it. Tell us what you think by filling in our feedback form below. 

    Feedback Form


    General FAQs:

    We know you’ve got some questions on how to stay safe when you travel, so we’ve given some answers relating to travelling on our services.

    Download our FAQs


    Follow us on Twitter where we provide live service updates all day, every day. 

    We're sure you can understand that during this difficult time, things are changing quickly. We are constantly evaluating the situation and will let you know if anything else changes. 

    Supertram 2020 Logo