Coronavirus Update Close

National lockdown restrictions are in place across England until 2 December but bus services are running as normal. You should only travel for work, education or other permitted reasons. 

In South Wales, all of our timetables will go back to what we were running before the 'firebreak' lockdown. There will also be some timetable changes to a number of Aberdare services to improve connectivity. 

The new tier system is in operation across Scotland, but if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.

Stagecoach

COVID-19: Tram Travel Advice and Information

20 Oct 2020

The safety of our customers and employees is our priority.

In line with government guidance, we’ve put measures in place to help our customers practise social distancing and travel safely on our services.

This Risk Assessment  shows the risks to our customers travelling with us (in blue), and the control barriers in place to reduce the spreading of Coronavirus (red centre-circle) on our network.

Stay up to date with any Local Travel Restrictions  in our area. You can also  check for updates   on twitter.

How busy is my tram?

To allow you to plan your travel around less busy times, you can now look how busy your tram is likely to be. 

Please note that this information is an indication based on recent data. It isn't a live prediction or guarantee.

Mon-Fri

Saturday

Sunday


Steps to staying safe on our services:

    1. Make a plan 

    • Allow extra time for your journey

    2. Social distancing at the tram stop

    • Follow the guidance on the tram stop notices and keep your distance from others when possible.
    • Please be kind and look out for other passengers.
    • Let people off the tram before you get on and try to keep a safe distance between yourself and others when boarding or leaving the tram.
    • If you can, sanitise your hands before getting on the tram. 

     

    3. Social distancing on the tram

    • Follow the guidance and information shown at tram stops and on the tram.
    • Follow guidance on where to sit.
    • Leave windows open to help with ventilation.
    • It is now compulsory to wear a face covering on public transport in England.
    • When leaving the tram try and avoid others where possible.
    • Please remember to take any litter with you. 

    4. Paying for your journey

    • Try to pay by card or on a mobile device if you can. You can use contactless payment methods on all our trams.
    • If you have to use cash, please try and have the correct change.
    • If you have a pass or smartcard that needs scanning, have it ready to place on the conductor’s ticket machine.
    • You can also buy tickets online and on our app.

     

    Timetables:

    Revised timetables are currently in operation.

    Tram Timetables 

     

    Face Coverings:

    It is now compulsory to wear a face covering when using public transport in England.

    The requirement to wear a face covering does not apply if you have a reasonable excuse not to, and this is explained in our Face Covering FAQs below. Customers can download a new journey assistance card from our website which will confirm that they are exempt from the face covering legislation.

    When selecting the Stagecoach operating area, please select 'Yorkshire incl North Derbyshire'. 

    Apply for your Journey Assistance Card 
     

    Face Coverings FAQs

     

    Ticket Acceptance:

    Tram Only tickets will be accepted on Stagecoach buses in Sheffield until further notice. 

    Tram Only tickets can only be used to make similar bus journeys to those normally taken on the tram. The ticket is not valid for journeys beyond these areas where the final destination could not be reached by tram.

    The arrangement is only in place whilst revised tram timetables are in operation and may be withdrawn at any time.

    Tram Only tickets must be valid and normal terms apply.


    Feedback

    If you’ve got feedback for us, we’d love to hear it. Tell us what you think by filling in our feedback form below. 

    Feedback Form

     

    General FAQs:

    We know you’ve got some questions on how to stay safe when you travel, so we’ve given some answers relating to travelling on our services.

    Download our FAQs

     

    Follow us on Twitter where we provide live service updates all day, every day. 

    We're sure you can understand that during this difficult time, things are changing quickly. We are constantly evaluating the situation and will let you know if anything else changes. 

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