Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practise social distancing. This includes limiting the available seats on buses.  

The safety of our customers and employees is our priority, so please avoid busy times, wear a face covering if you can, use contactless payment and take your litter with you.

For up to date information, see our Coronavirus page


COVID-19 Advice, Information & Tram Timetables

02 Jun 2020

Stay safe when travelling on our services

As more people in England return to work government advice continues to be to only travel if your journey is necessary. Trams are here if you need them and play a vital role in letting people make necessary journeys. 

The safety of our customers and employee s is our priority so, in line with government guidance, we’ve put in place further measures in England to help our customers to practise social distancing and travel on our services. In line with   government guidance , we've carried out an assessment of the risks to our customers that need to travel with us at this time, and you can   view the Risk Assessment here.  This shows the risks (in blue) and control barriers in place to reduce the spreading of coronavirus (red centre-circle) on our network.

Make a plan:

  • Allow extra time for your journey and try to travel at off-peak times, where possible.
  • Check our  latest timetables  before you travel, do not forget that revised timetables are in operation and that Rail Replacement works are taking place.


Social distancing at the tram stop:

  • Follow the guidance on the tram stop notices and keep your distance from others if possible.
  • Please be kind and look out for other passengers who might need to travel more urgently than you.
  • Let people off the tram before you get on and try to keep a safe distance between yourself and others when boarding or leaving the tram.
  • If you can sanitise your hands before getting on the tram

Social distancing on the tram: 

  • Follow the guidance and information shown at tram stops and on the tram.
  •  Follow guidance on where to sit.
  • Leave windows open to help with ventilation.
  • Wear a face covering if you can. It’s an added level of safety for you, your fellow passengers and our staff.
  • When leaving the tram try and avoid others where possible

Paying for your journey:

  • Try to pay by card or on a mobile device. You can use contactless payment methods on all our trams.
  • If you have to use cash try and have the correct change.
  • If you have a pass or smartcard that needs scanning have it ready to place on the conductor’s ticket machine.
  • You can also buy tickets online and on our app.

To help provide valuable travel options to key workers at this time we will accept Stagecoach Tram Only tickets on our buses in Sheffield until further notice. 

Tram Only tickets can only be used to make similar bus journeys to those normally taken on the tram. The ticket is not valid for journeys beyond these areas where the final destination could not be reached by tram.

The arrangement is only in place whilst revised tram timetables are in operation and may be withdrawn at any time.

Tram Only ticket must be valid and normal terms apply


Travelling safely FAQs

We know you’ve got lots of questions staying safe when you travel.

We’ve given some answers below relating to travelling on our services and we’ll continue to update this page.


Q. What are you doing to help customers socially distance on your services?

A. So that our customers and staff can practise social distancing on board we are advising customers where to sit, which seats to leave free and asking them to wear face coverings, if they can, to help people travel safely. For those who have to travel, contactless is the preferred method of payment but if that’s not possible, we ask that only exact change is used to pay for your fare.


Q. What are the new guidelines you have introduced for social distancing in England?

A. We’re advising our customers to keep 2m distance when queuing for the tram, letting others off before getting on the tram and using contactless or exact change to pay.  Once on the tram, you should follow guidance from notices or from our staff, leave windows open to help with ventilation and wear a face covering, if you can.


Q. Should I wear a face covering?

A. If you need to use public transport, the Government guidance  recommends you wear a face covering if you can. 

Q. Will you be enforcing the wearing of face coverings?

A.  Whilst we cannot enforce use of face coverings, for the safety of other customers and our employees, we would ask that you follow the government’s advice on wearing a face covering wherever possible.

Q. Will your staff be wearing face coverings?

A. We’ve made face coverings available to all front line employees who wish to use them

Q. If you’re allowing less people on the trams, will there be more trams on each route?

A. We’re closely monitoring the numbers of people travelling. The current government guidance is still to use public transport for essential journeys when there are no other options. The steps we’ve taken to keep our trams safe does mean that capacity on individual vehicles will be lower as we ease out of lockdown. We would therefore recommend you consider this in planning your journey and try to avoid traditionally busier times of the day. 

Q Are you carrying out additional cleaning on your services? 

A. We already have well-established and rigorous cleaning regimes for our trams and we are continuing to enhance the measures we have in place in response to the developing situation with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products. We’re also giving additional cleaning materials such as personal hand sanitiser for frontline employees, as well as extra cleaning materials for depots and other work areas, and are issuing detailed and regular reminders to our teams about hygiene good practice. 

Q. How are you protecting your staff, such as conductors? 

A. Keeping everybody as safe as possible is our absolute priority. We’re issuing face masks or shields to those conductors who choose to wear them. Other measures include additional cleaning of key touch points, displaying guidelines on social distancing and encouraging contactless where possible.


Follow us on Twitter where we provide live service updates all day, every day. 


We're sure you can understand that during this difficult time, things are changing quickly. We are constantly evaluating the situation and will let you know if anything else changes. 

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