Important update Close

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


COVID-19: Tram Travel Advice and Information

17 May 2021

The safety of our customers and employees is our priority.

In line with government guidance, we’ve put measures in place to help our customers practise social distancing and travel safely on our services.

This Risk Assessment  shows the risks to our customers travelling with us (in blue), and the control barriers in place to reduce the spreading of Coronavirus (red centre-circle) on our network.

Stay up to date with any Local Travel Restrictions  in our area. You can also  check for updates   on twitter.

How busy is my tram?

To allow you to plan your travel around less busy times, you can now look how busy your tram is likely to be. 

Please note that this information is an indication based on recent data, last updated 17 June 2021. It isn't a live prediction or guarantee.

Monday to Friday



Plan ahead and travel safely

    1. Make a plan 

    • Public transport and roads may be busier
    • Allow extra time for your journey

    2. Social distancing at the tram stop

    • Follow the guidance on the tram stop notices and keep your distance from others when possible.
    • Please be kind and look out for other passengers.
    • Let people off the tram before you get on and try to keep a safe distance between yourself and others when boarding or leaving the tram.
    • If you can, sanitise your hands before getting on the tram and once you get off. 


    3. Social distancing on the tram

    • Follow the guidance and information shown at tram stops and on the tram
    • Leave windows open to help with ventilation.
    • It is compulsory to wear a face covering on public transport in England but exemptions apply - please be considerate towards those who cannot wear one
    • When leaving the tram try and avoid others where possible.
    • Please remember to take any litter with you. 

    4. Paying for your journey

    • Try to pay by card or on a mobile device if you can. You can use contactless payment methods on all our trams, including Apple Pay and Google Pay.
    • If you have to use cash, please try and have the correct change.
    • If you have a pass or smartcard that needs scanning, have it ready to place on the conductor’s ticket machine.
    • You can also buy tickets online and on our app.



    Revised timetables are currently in operation.

    Tram Timetables 


    Face Coverings:

    It is compulsory to wear a face covering when using public transport in England but exemptions apply. This is explained in our Face Covering FAQs below.

    Customers can download a journey assistance card from our website which will confirm that they are exempt from the face covering legislation.

    When selecting the Stagecoach operating area, please select 'Yorkshire incl North Derbyshire'. 

    Get your Journey Assistance card

    Face Coverings FAQs



    If you’ve got feedback for us, we’d love to hear it. Tell us what you think by filling in our feedback form below. 

    Feedback Form


    General FAQs:

    We know you’ve got some questions on how to stay safe when you travel, so we’ve given some answers relating to travelling on our services.

    Download our FAQs


    Follow us on Twitter where we provide live service updates all day, every day. 

    We're sure you can understand that during this difficult time, things are changing quickly. We are constantly evaluating the situation and will let you know if anything else changes. 

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