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National Customer Service Week

National Customer Service Week 2016

From 3 - 7 October, Stagecoach Cumbria and North Lancashire is participating in Customer Service Week 2016!

Every one of our five local depots is taking part in a range of activities for National Customer Service Week.

Throughout the week, depot staff from Barrow, Carlisle, Kendal, Lancaster and West Cumbria will all take part in a series of local activities aimed at highlighting the importance of delivering excellent customer service, day in and day out, to  all of our passengers.

Free Giveaways

Among the activities taking place will be a variety of free giveaways on buses across the region, to help customers get up and go. Staff from all of our depots will be boarding buses throughout the week with a big bag of free giveaways so keep an eye out and you can be in with a treat!

Job Swaps

Job swaps will be in place from the ground up, intended to enhance the understanding of different roles within the company and help demonstrate how each area of the business plays an important role in the successful delivery of our services.

Our Operations Managers will be taking part in  ‘back to the floor’ activities, including driving.

Ask the Directors

Our Directors will be taking over our twitter account to answer your questions between 9am and 1pm on Thursday 6th October. Got a question? Let us know @StagecoachCNL

Customer Service Stars

Passengers across the region are also being encouraged to nominate their Customer Service Stars, with red carpet days planned at our depots in Carlisle and Lancaster.

Do you have a favourite driver, inspector, receptionist or customer service advisor? Let us know @StagecoachCNL and you could win 7 days free travel on all Stagecoach buses in across Cumbria and North Lancashire.

Nominate your winner now!