National lockdown restrictions are in place across England. Until 2 December, you should only travel for work, education or other permitted reasons. From 2 December England will be returning to a 3 Tier System. Find out more about local restrictions.
A tiered system of protection levels is in operation across Scotland. So, if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.
We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.
From Friday 20 November, some areas of Scotland will move into Protection Level 4 including East Ayrshire, South Ayrshire, City of Glasgow, Renfrewshire, East Renfrewshire, East Dunbartonshire, West Dunbartonshire, North Lanarkshire, South Lanarkshire, Stirling and West Lothian. These restrictions will be reviewed by Scottish Government on 11th December 2020.
If you live in a level 4 local authority area you should:
If you live in a level 3 local authority area you should:
Advice from the Scottish Government is currently that public transport should be used for essential purposes only and left for those who need it.
We would like to reassure you that bus services will continue to operate to connect you to the people and places that matter most, for the most recent service updates and timetables please visit our service update page and enter your location.
The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place measures to help you stay connected across Scotland.
If you need to travel, make sure you're up-to-date with what's happening in your area by checking the local guidance on the Scottish Government Protection Level page.
A. For now, yes we are continuing to run our revised services and our focus is making sure that those who have to make a necessary journey are able to get to where they need to go.
Q. Where can I find your revised timetables?
A. You can find timetable information for your local area on our website under “Service Updates”. Please know we’re constantly reviewing these so keep checking to make sure you have the most up to date information.
Q. Are you increasing the number of services you operate and when will you be returning to your normal timetables?
A. We’re monitoring the numbers of people travelling and where possible we’ll try to add extra buses at busy times. We’re also working closely with government and local authorities on plans to increase the level of bus services as restrictions are eased and more people need to use our services. If you've used the service recently, let us know how we did by giving us some feedback.
Q. Are your travel shops and ticket offices closed?
A. Yes, in line with the latest advice from the government. Customers who still need to make necessary journeys can continue to pay by contactless or by using the exact change (if possible) on our buses.
Q. Are you only accepting contactless payments now?
A. We’re still accepting cash on our buses but as this puts you and our drivers at higher risk of spreading the virus, we’re encouraging customers to pay by contactless wherever possible. Tickets can also be bought in advance online or on our app.
Q. Do I need to have the exact fare if I pay by cash?
A. We are still offering change on all services in Scotland if you do have to pay by cash, but would request the use of exact fare, if possible.
Q. Will you still let people travel even if they don’t have the exact fare?
A. People should always have a means of payment for their bus journey and we’re happy to accept cash or contactless card payment. Our drivers have been briefed on assisting those who are vulnerable and will make sure no-one is left stranded.
Q. I’m working from home/self-isolating or I need to look after a dependant, can I get a refund on my ticket?
A. If you'd like to talk with us about a refund about any of our tickets, please use our refund request form.
We’re currently really busy with lots of customer requests and it’s taking us up to 28 days to respond and process refunds so we would ask you to be patient. All of our refund requests (however you send them in) go into the same queue. We’re prioritising by the date we receive them, so please avoid getting back in touch before 28 days has passed as it just slows things down for everyone. View our standard refund policy in section 13 of our online terms and conditions.
Q. What are you doing to help customers socially distance on your services?
Q. Should I wear a face covering?
Q. Will your drivers be wearing face coverings?
A.We provide face coverings and gloves for all of our staff to use on an optional basis. As all buses are now fitted with protective screens some drivers may choose to not wear a face covering.
Q Are you carrying out additional cleaning on your services?
A.We already have well-established and rigorous cleaning regimes for our buses and coaches. Since March, we enhanced the measures we have in place with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products. We’re also giving additional cleaning materials such as personal hand sanitiser to our staff, as well as extra cleaning materials on board our buses. In some areas, you may start to see additional cleaning taking place throughout the day in bus stations and other interchanges.
If you have another question you can still get in touch with your local Stagecoach company.
Last updated: 12.30pm on 19/06/20