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Welcome to the Stagecoach Bus App Trial

We're really excited about the new developments we are making to the Stagecoach Bus App.

We’ve listened to feedback and ideas, and our focus with the latest app developments is to provide a more informed journey to give a smoother and more reassuring experience.

Before we make the new version available to everyone, we’re looking for a small group of regular app users to offer exclusive access to the latest version of our app.

Want to be one of the first to test the new app? Keep reading!

 

What is the Stagecoach Bus App beta phase?

We call a development trial app a "Beta phase" app. We'll use this phrase to refer to the app trial.

The Stagecoach Bus App open beta phase provides an opportunity for Stagecoach Bus App users to trial the latest version of our app before we release it to a wider audience. This will help ensure we provide the best possible experience for our passengers and also provide beta users with the opportunity to feedback on our latest features so we can review how these may be developed further in the future.

As this is a pre-release beta version of the app, it may contain some errors as we complete final updates and changes. If this might be a problem for you, you should not join the beta group and continue using the latest version of the Stagecoach Bus App.

 

Who is eligible?

We are releasing the Apple iOS version of the beta Stagecoach Bus App first in August, and it is currently available to UK users of the Stagecoach Bus App using Apple iOS mobile phones on iOS 10 and above. We will be releasing the Android beta version later in the month.

We are looking to recruit regular users of the app who use it frequently and are therefore more likely to identify which features are useful and which may need some improvement. 

Unfortunately, we are only able to accept a limited number of beta testers on a first come, first served basis.

 

How can I get involved?

If you are using an Apple iOS phone you can download the beta version now via TestFlight.

Download the beta version

A new version of the Stagecoach Bus App will be downloaded to your phone and your live version deleted.

Your mobile tickets and saved favourites will still be valid and secure when you download the beta version of the Stagecoach Bus App.

If you manually delete your current Stagecoach Bus App before downloading the beta app, then your existing active mobile tickets may be removed. We advise downloading the beta version now via TestFlight.

How do I send you feedback?

Sending your feedback is easy. We have a simple online form where you can share your feedback with us.

Send your feedback now

What do I do if I experience any technical difficulties while trialling?

If you have a problem while using the App, you can get in touch with us via [email protected] and we will aim to respond to you within one working day. 

 

Beta testing FAQs

Will I lose my existing active Stagecoach mobile tickets if I download the beta Stagecoach Bus App?

If you download the beta Stagecoach Bus App via TestFlight then your mobile tickets and saved favourites will still be valid and secure.

 

How can I ensure my involvement in the beta testing phase is useful?

All you need to do is use the App as you would do normally and provide feedback on any changes or issues, including what you think of the latest design changes, navigation and new features.

Can I use multiple devices?

Yes – you can install the beta Stagecoach Bus App on any of your phones by using the download link provided.

 

Is there are limit to the number of users who can download the new beta app?

Unfortunately, we are only able to accept a limited number of beta testers on a first come, first served basis – once we have reached our limit of beta users you may see a message saying the beta app is closed to new members. Please keep an eye out for when downloads are open again.

Will it void my device warranty?

No. As the beta app is distributed through official channels, it works just like any regular app – you’re not required to make any changes to your device.

 

Can I also download the live Stagecoach Bus App as well as the beta version?

Unfortunately this is not possible. In order for you to download the latest public release of the App you would leave the beta group.

How can I leave the beta group once I've joined?

iOS users: All you need to do is reinstall the live version of the Stagecoach Bus App from the app store and uninstall the TestFlight app.

Android users: Search for the Stagecoach Bus App in the Google Play store. and select the 'Leave' option.

It may take several hours for your account settings to be updated once you opt out.

 

Can I share the beta app on social media or with my friends?

As a pre-release version of the Stagecoach Bus App we are asking customers to not share the new app on social media or other channels at this stage including screenshots or information including the link to download – just in case we make further updates based on feedback and to help ensure other customers get the best experience when the App is released fully.

Will I still be able to use the beta app when the test phase ends on 8 September 2019? 

After the beta phase is over, you will still be able to use the beta app. However, we strongly recommend that you delete it and re-install the Stagecoach Bus App from the app store. 

As we will be making further changes and updates to the app before officially release, we want to make sure you get the best experience.

What if I don’t delete the beta app?

Stagecoach are unable to accept any responsibility for the functionality/reliability of the beta app if you fail to remove it following the completion of the beta phase. 

We strongly recommend that you re-install the Stagecoach Bus App from the app store.