Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practise social distancing. This includes limiting the available seats on buses.  

The safety of our customers and employees is our priority, so please avoid busy times, wear a face covering if you can, use contactless payment and take your litter with you.

For up to date information, see our Coronavirus page

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Stay Safe when you travel
 
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Stay safe when travelling on our services

As more people return to work government advice continues to be to only travel if your journey is necessary.  Buses are here if you need them and play a vital role in letting people make necessary journeys. 

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place further measures in England and Wales to help our customers to practise social distancing and travel on our services.

Make a plan:

  • Allow extra time for your journey and try to travel at off-peak times, where possible.
  • Check our latest timetables before you travel.

 

Social distancing at the bus stop:

Travelling Safely on our services
 

  • To allow for social distancing buses will have limited capacity. If your bus has a BUS FULL sign please be     prepared  to wait for the next bus.
  • Please be kind and look out for other passengers who might need to travel more urgently than you.
  • Take note and follow any  posters at your bus stop  which  offer  guidance of how to travel safely.
  • At bus stops, try to keep 2 metres away from anyone else in the queue. 
  • Let people off the bus before you get on and try to keep a safe distance between you, the driver and other customers. 
  • Pay by contactless card, travelcard or mobile ticket where possible. 

 

 

Social distancing on the bus: 

 

  • Sit in the window seat, leaving the seats in front and behind you empty and don't sit directly behind the driver.
  • Only one person can sit in a double seat, unless you’re with a member of your household.
  • Don't stand on the bus. 
  • Once you’re on the bus open a window, if you can, to help with ventilation.
  • If you're in England or Wales, wear a face covering if you can. It’s an added level of safety for you, your fellow passengers and our drivers.
  • If you're in Scotland, you should, and are expected to, wear a face covering
  • When leaving the bus stay seated, ring the bell and take everything with you.
  • Let us know if you think your bus is too busy to allow for social distancing.
 
Travelling safely on the bus
 

Paying for your journey:

Payment options
 

 

 

 

 

  • You can use contactless payment methods on all our buses.
  • You can also buy tickets online and on our app. 
  • If you can only use cash, please have the exact fare.

 

New social distancing measures are in place for added safety. If you’ve got feedback for us, we’d love to hear it.

For more details about timetables and other information about travelling at this time, check out our Coronavirus page.