Travel with confidence in England

Life’s looking a bit brighter now that there seems to be light at the end of the tunnel. Restrictions are slowly being lifted, giving us all the chance to get out and about again with friends and family. While this is exciting, it might also be a bit daunting for some people, so we want to reassure you that we’re still working hard to keep you safe.

As we’ve done throughout the pandemic, we’re sticking to our daily deep cleans and enhanced cleaning throughout the day, focusing on the parts of the bus you’re most likely to touch. Our drivers also make regular checks of their vehicle to remove any litter that’s been left behind.

Making sure there’s good ventilation on board is really important so we’re opening all windows and fitting devices to keep them open. It’s good for you to know this in advance as you might want to bring a jumper with you if it’s a bit chilly. 

To help you keep your distance, our buses have been running with less seats in use. However, we’ve been adjusting timetables to make more buses available at key times.

Moving forward

As more people are now on the move and the buses are getting busier, we want to make sure that we can get our customers where they need to be. So, from Monday 17th May, if you’re using our local buses in England, every forward facing seat will be available when the bus is busy. You won’t be able to use rear facing or side seats, and the much-coveted seat behind the driver is out of use too. Standing on the bus isn’t allowed either, unless you’re physically unable to sit down. 

Let’s keep everyone safe

We’ve been able to keep our services running because you, our customers, have worked with us to reduce the spread of Coronavirus. You can continue to help by doing the following

Before you travel:

• Use the Space Checker on our app to choose a quieter time to travel
• Plan your journey in advance
• Make sure you know where to find the latest version of the timetable
• Wash and sanitise your hands

At the bus stop and getting on the bus:

• If you’re waiting at an indoor hub/station, you must wear a face covering, unless exempt
• Please be prepared to wait if your bus is showing the ‘Bus full’ sign
• Try to give space to others in the queue
• Let people off the bus before you get on
• Try to pay by contactless or buy your ticket in advance on our website or app. If you can only pay with cash, please try to have the exact fare

On the bus:

• Please follow instructions on where to sit on the bus and try to keep your distance from others, where possible
  

• Make use of the seats on the top deck, if you can, to keep the seats on the lower deck free for those unable to use the stairs
• You must properly wear a face covering throughout your journey, unless exempt
• When you’re ready to get off, please stay in your seat and ring the bell
• We are encouraging keeping windows open to help ventilation
• If you brought anything on the bus, please take it home with you

We’ve come this far. Let’s continue on this journey to keeping everyone safe.

If you still have questions about travelling on our services, check out our FAQs or our main Coronavirus page