Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.
Please continue to wear a face covering throughout your journey, unless you’re exempt.
For the latest travel information for England, Wales and Scotland, see our Coronavirus page.
To keep our buses safe and clean, we have daily touchpoint cleaning throughout the day and deep cleans at night. We pay special attention to handrails, bells, seats and poles to make sure they're regularly and thoroughly cleaned. Watch our video to find out more about our cleaning regimes.
You must wear a face covering throughout your journey and when using indoor public transport hubs in Scotland, unless you are exempt.
For the latest Government information click here to go to the Scottish Government website
Like many other businesses, we've now received the 'Good to Go' certification from Visit Scotland. This stamp of approval helps people recognise businesses adhering to government and public health guidance as well as those having carried out a COVID-19 risk assessment to check they have everything in place to reopen safely (or in our case to continue operating safely!).
Q. Are you increasing the number of services you operate and when will you be returning to your normal timetables?
A. We’re monitoring the numbers of people travelling and where possible we’ll add extra buses at busy times where we can. We’re also working closely with government and local authorities on plans to increase the level of bus services as restrictions are eased and more people need to use our services. If you've used the service recently, let us know how we did by giving us some feedback.
Q. Are you only accepting contactless payments now?
A. We’re still accepting cash on our buses but we’re encouraging customers to pay by contactless wherever possible. Tickets can also be bought in advance online or on our app.
Q. Do I need to have the exact fare if I pay by cash?
A. We are still offering change on all services in Scotland, but if you do have to pay by cash it would really help our drivers if you can have the exact fare, if possible.
Q. Will you still let people travel even if they don’t have the exact fare?
A. If you have to pay by cash, having the exact fare does help to reduce the level of cash our drivers handle on their daily shift You should always have a means of payment for your bus journey. Our drivers will assist those who are vulnerable and will make sure no-one is left stranded.
Q. I’m working from home/self-isolating or I need to look after a dependant, can I get a refund on my ticket?
A. If you'd like to talk with us about a refund about any of our tickets, please use our refund request form.
All of our refund requests (however you send them in) go into the same queue. We’re prioritising by the date we receive them, so please avoid getting back in touch before 7 days has passed as it just slows things down for everyone. View our standard refund policy in section 13 of our online terms and conditions.
Q. What are you doing to help customers socially distance on your services?
Q. Should I wear a face covering?
A.We provide face coverings and gloves for all of our staff to use on an optional basis. As all buses are now fitted with protective screens so your driver may choose to not wear a face covering.
Q. I am exempt from wearing a face covering, do I need to prove this to the driver?
A. You do not need to provide any evidence of your exemption, however, if you would like to we recommend using the Thistle Assistance Card/App. There are many different types of journey assistance card - don't worry if you don't use the Thistle Card, our drivers will recognise the critical information from any journey assistance card to help you when travelling on our buses.
Q Are you carrying out additional cleaning on your services?
A.We already have well-established and rigorous cleaning regimes for our buses and coaches. Since March 2020, we enhanced the measures we have in place with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products. We’re also giving additional cleaning materials such as personal hand sanitiser to our staff, as well as extra cleaning materials on board our buses. In some areas, you may start to see additional cleaning taking place throughout the day in bus stations and other interchanges.
Q. Do you provide hand sanitiser on your services?
A. We do not provide hand sanitiser on our buses or trams so it is important that you thoroughly wash or sanitise your hands before and after you travel.
If you have another question you can still get in touch with your local Stagecoach company.
Last updated 27/8/21