Coronavirus Update Close

National lockdown restrictions are in place across England. Until 2 December, you should only travel for work, education or other permitted reasons. From 2 December England will be returning to a 3 Tier System. Find out more about local restrictions.

A tiered system of protection levels is in operation across Scotland. So, if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.


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Duplicated School Transport Services

Customer guidance from 7 September 2020

To help ease increasing passenger numbers, a number of regular Stagecoach service buses will be followed by duplicate vehicles.

Duplicate vehicles will be either coaches or buses, and may be provided by other companies. These duplicate buses will be operated in convoy with your normal Stagecoach bus and our friendly drivers will help you every step of the way!

 

Simple steps to follow:

  • All customers should continue to board the standard Stagecoach service bus in the first instance
  • Our drivers will instruct you on what to do next
  • Customers are asked to follow this arrangement, as some of the duplicate vehicles may not have ticket machines fitted


What to expect:

  • Adult customers will travel on the Stagecoach service vehicle in the usual manner
  • Parents and children who are travelling together will also travel on the Stagecoach service bus
  • Children who are travelling to school (scholars) may often be required to board the duplicate vehicle to aid social distancing on board. In line with government guidance, social distancing measures on duplicate vehicles will be relaxed. However, scholars should board the Stagecoach bus first, and our driver will confirm what to do next.

 

If you have any questions, please speak to a member of our dedicated Customer Communications team.

Thank you for your cooperation and understanding!

 

 

Travelling safely during COVID-19

Over the past few months our absolute priority has been to keep our customers and employees safe. Now that steps are being taken to ease lockdown and more people are travelling, our priorities remain the same.

If you travel by bus, please follow our   safe travel guidance  to make sure you travel safely on our services, and remember face coverings are compulsory.

  You can travel on our services with confidence. We pay special attention to the items you come into contact with - handrails, bells, seats, poles - to make sure they're regularly and thoroughly cleaned.   Find out more in our video.