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Stagecoach South East drivers are not giving change

Paying by cash?

Our priority is to protect the safety of our customers and our colleagues. We’re really pleased that the amount of cash being handled on our buses has reduced since the Covid-19 restrictions began, but we recognise that there’s more we can do to help prevent the spread of this virus.

So, to help keep you and our colleagues a little safer,  we are not  issuing change if you pay with cash on our buses.

Demelza Hospice Care for Children LOGO

This means that if you pay more than the exact fare we are not able to give you the change. Instead we are donating cash over-payments (where customers have paid more than the exact fare) to Demelza Hospice Care for Children, our 2020 charity partner. Demelza have had to postpone or cancel most of their fundraising events as well as close their retail shops. This is having a huge impact on their income and if they cannot make up the shortfall it will have an impact on the families they support.

At Stagecoach South East we believe it’s really important that we continue to serve our customers who still rely on our vital services during this difficult time. Some bus operators are refusing cash completely, but we think this could leave some customers in our communities unable to travel, particularly those who are not able to have a contactless payment card. That’s why we’ve taken this decision – to continue to accept cash but to reduce the transfer of coins and bank notes by not issuing change.

We strongly encourage using contactless to buy your ticket on the bus or use our App to buy mobile tickets on your smart phone.
You can find out more about these by selecting the links below.

Find out more about Contactless payments here

Find out more about mobile tickets on the Stagecoach Bus App


FAQs:

 

Q. Why have you introduced this?

This is a temporary change to our policy that takes into account feedback from our customers and drivers to provide added protection and reassurance during the current Covid-19 pandemic.
This is in addition to many other things we are doing to protect our customers and drivers.
 
Q. What are you doing with the excess money?

• As we won’t be able to give any change, any excess money will be donated to Demelza Hospice Care for Children.

We have a very clear process that we are following which ensures that cash transactions are recorded, and monies paid in by drivers are monitored daily, accounted for and banked with the charitable donation made.
 
Q. Will you still let customers pay by cash on your buses?

The vast majority of our customers are now either using contactless or paying via our app for their journey. However, we know that many key workers still rely on cash to pay for their journey.
Customers will still be able to pay with cash for their fare, but they will need to have the exact fare ready for their journey as our drivers are not able to issue change. 
 
Q. Will your drivers still handle cash at all?

As we are asking customers to put their cash straight into a special cash tray, our drivers won’t come into contact with any cash whilst on the bus. 
 
Q. Are you saying it isn’t safe for people to handle cash?

The latest advice from the World Health Organisation says that there is no evidence of virus transfer from cash.
However, we are listening carefully to our staff and customers on extra measures that will help them feel safe at the current time, and from the feedback we have received in some parts of our business, we know that reducing cash handling will help with this.
 
Q. Will you still let people travel even if they don’t have the exact fare?

People should always have a means of payment for their bus journey and we are happy to accept cash or contactless card payment.
Our drivers have been briefed on assisting those who are vulnerable and will ensure no-one is left stranded.
 
Q. Will you continue with this process when things are back to normal?

  This a temporary measure we have put in place whilst the current special bus network arrangements are in place. 
We will continue to keep the process under review and listen to feedback from our staff and customers.