In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales it is compulsory to wear a three layer face covering on public transport. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
Paying by cash?
Our priority is to protect the safety of our customers and our colleagues. We’re really pleased that the amount of cash being handled on our buses has reduced since the Covid-19 restrictions began, but we recognise that there’s more we can do to help prevent the spread of this virus.
So, to help keep you and our colleagues a little safer, from Thursday 14 May we won’t be issuing change if you pay with cash on our buses.
This means that if you pay more than the exact fare we will be unable to give you the change. Instead we will be donating cash over-payments (where customers have paid more than the exact fare) to Demelza Hospice Care for Children, our 2020 charity partner. Demelza have had to postpone or cancel most of their fundraising events as well as close their retail shops. This is having a huge impact on their income and if they cannot make up the shortfall it will have an impact on the families they support.
At Stagecoach South East we believe it’s really important that we continue to serve our customers who still rely on our vital services during this difficult time. Some bus operators are refusing cash completely, but we think this could leave some customers in our communities unable to travel, particularly those who are not able to have a contactless payment card. That’s why we’ve taken this decision – to continue to accept cash but to reduce the transfer of coins and bank notes by not issuing change.
We strongly encourage using contactless to buy your ticket on the bus or use our App to buy mobile tickets on your smart phone.
You can find out more about these by selecting the links below.
Find out more about Contactless payments here
Find out more about mobile tickets on the Stagecoach Bus App
• As we won’t be able to give any change, any excess money will be donated to Demelza Hospice Care for Children.• We have a very clear process that we are following which ensures that cash transactions are recorded, and monies paid in by drivers are monitored daily, accounted for and banked with the charitable donation made.