We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.
We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.
Paying by cash?
Our priority is to protect the safety of our customers and our colleagues. We’re really pleased that the amount of cash being handled on our buses has reduced since the Covid-19 restrictions began, but we recognise that there’s more we can do to help prevent the spread of this virus.
So, to help keep you and our colleagues a little safer, we are not issuing change if you pay with cash on our buses.
This means that if you pay more than the exact fare we are not able to give you the change. Instead we are donating cash over-payments (where customers have paid more than the exact fare) to Demelza Hospice Care for Children, our 2020 charity partner. Demelza have had to postpone or cancel most of their fundraising events as well as close their retail shops. This is having a huge impact on their income and if they cannot make up the shortfall it will have an impact on the families they support.
At Stagecoach South East we believe it’s really important that we continue to serve our customers who still rely on our vital services during this difficult time. Some bus operators are refusing cash completely, but we think this could leave some customers in our communities unable to travel, particularly those who are not able to have a contactless payment card. That’s why we’ve taken this decision – to continue to accept cash but to reduce the transfer of coins and bank notes by not issuing change.
We strongly encourage using contactless to buy your ticket on the bus or use our App to buy mobile tickets on your smart phone.
You can find out more about these by selecting the links below.
Find out more about Contactless payments here
Find out more about mobile tickets on the Stagecoach Bus App
• As we won’t be able to give any change, any excess money will be donated to Demelza Hospice Care for Children.• We have a very clear process that we are following which ensures that cash transactions are recorded, and monies paid in by drivers are monitored daily, accounted for and banked with the charitable donation made.