Coronavirus Update Close

For the latest travel information for England, Wales and Scotland, see our Coronavirus page.

Remember, you must wear a face covering throughout your journey, unless you’re exempt. 
Stagecoach
COVID6
 
Share

Full service levels restored from Monday 8 March

Our bus services in Kent and East Sussex will step up to 100% from Monday 8 March. Full pre-COVID school day timetables will be restored on most routes.* We're pleased to finally be able to return to normal service and we welcome the support from   Kent County Council and East Sussex County Council that has enabled this to happen.

You can check bus times for your journey using our journey planner  here, or you can view or download a timetable PDF by selecting timetables  at the top of this page.

If you travel to and from school, please check out our schools information web page for the latest news:

Kent schools information

East Sussex schools information

Also from 8 March, Kent County Council and East Sussex County Council have confirmed that concessionary travel passes will no longer be accepted for travel before 09:30am.

Despite this increase in service levels, it's vital that if you need to make a bus journey, you follow the government rules. Face coverings must be worn (unless you are medically exempt) and windows on most bus types should be left in the open position to allow the flow of fresh air. Capacity is limited to help with social distancing and you should be mindful to keep a safe distance from others (unless travelling with someone from your household bubble).

Want to know how to travel safely by bus? We've taken a range of measures to help protect you when travelling. Our buses are clean, safe and ready to go. If you're planning on travelling and are concerned about what to do, check out this guide. We've also put together a ten-point guide to help understand the measures that are in place. Find out more here
 

*In Canterbury, Uni1 buses will operate a Uni holiday timetable (there will be no Uni2 service)

 

Extra information:

Contact us
Need to contact our customer service team? Find out how to contact us here. 

Concession passes
Kent County Council and East Sussex County Council have agreed that concessionary travel passes will no longer be available to use before 0930 on Mondays to Fridays from Monday 8 March.  This is to ensure capacity is  preserved for  young people returning to school.

No change

To help protect you and our colleagues we're not able to issue change for your cash bus fare.   If you need to use cash and you give us more than the exact fare, we'll donate the over-payment to Demelza Hospice Care for Children.  So far you've raised over £64,000 for the charity!  Find out more here.

Contactless payments

We’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.


Passenger and colleague safeguards

Our enhanced cleaning regime includes at least daily cleaning of all buses with a government-recommended sanitiser, with a particular focus on key touch points, and additional in service cleaning where possible (see video below for more info).  

All buses will continue to have a protective screen to provide a physical barrier between the driver and passenger. Face masks are available for drivers, but they are not required to wear them themselves because of the screen barrier. Government social distancing measures are now in place on all bus services in England. This means that each individual bus has around 50% of normal passenger capacity. Wearing a face covering is compulsory for passengers on public transport in England, since 15 June 2020. 

Last updated  02/03/21

 



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.