Coronavirus Update Close

We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.

There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.


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Bus services back to 100%

From Tuesday 1 September, most Stagecoach bus services in Kent and East Sussex will increase to 100% of pre-COVID service levels. We're really pleased to be able to resume full service to our communities and we welcome the government re-start support that has enabled this to happen.

Full pre-COVID timetables will resume from Tuesday 1 September on the majority of our routes. There are some routes that will have some minor adjustments. These are summarised in the table below.    You can use our   journey planner    to plan your journey for today or any date up to 21 days in advance.
 
Want to know how to travel safely by bus? We've taken a range of measures to help protect you when travelling. Our buses are clean, safe and ready to go. If you're planning on travelling and are concerned about what to do, check out this guide. We've also put together a ten-point guide to help understand the measures that are in place. Find out more here. 
 
Schools

If you're returning to school or college in September, check out our   Kent schools information page here.

If you're returning to a school or college in East Sussex, check out our   East Sussex schools information page here. 


**Changes to services from Tuesday 1 September**

 

Scroll table horizontally to view table content

Ashford

From Tuesday 1 September full pre-COVID timetables will resume  for all Ashford bus routes, with the following exceptions;

  • Route 10X - On Mondays to Fridays the first journey to Maidstone and the first journey to Ashford will run up to 20 minutes earlier compared to pre-COVID for reliability.
  • Route 111 - Will continue to use the revised timetable shown above.

Canterbury

 From Tuesday 1 September full pre-COVID timetables will resume  for all Canterbury bus routes, with the following exceptions;

  • 3/3X -  A revised timetable will run similar to the COVID timetable but with some timing changes on Monday to Saturday
  • 27 - Will stay on the revised route to Rough Common (in replacement for route 3B)

Dover 

 From Tuesday 1 September full pre-COVID timetables will resume  for all Dover, Deal and Sandwich  bus routes. 👍

Eastbourne

 From Tuesday 1 September full pre-COVID timetables will resume  for all Eastbourne area bus routes, with the following exceptions;

  • Route 5/5A - The 15:26 5A from Langney to South Harbour running up to 5 minutes later and the 15:59 from Langney to Beachlands will run 5 minutes later.
  • Route 6 - The 15:05 from Willingdon School will run 5 minutes later and the 15:34 from Langney will run a few minutes later.
  • Route 54 - On schooldays the 13:22 from Uckfield will terminate at the DG Hospital on Kings Drive.
  • Routes 57 & 58 - The afternoon journeys from Willingdon School will start 5 minutes later at 15:10.
  • Route 501 - The afternoon journey from Ratton School will start 30 minutes earlier at 14:55.
  • Route 95

- On schooldays the 14:00 from Conquest Hospital will divert into Bexhill Academy at 14:45. This will not operate via Morgan Close in Sidley.
- The 07:35 from Little Common to Claveraham College will start and run 5 minutes earlier. 
- The 16:10 from Conquest Hospital going via Helenswood & William Parker Schools on schooldays will run as the non-schoolday16:00 journey on the normal line of route.

Folkestone

 Full pre-COVID timetables have already resumed  on all bus routes in Folkestone   👍

Hastings

 From Tuesday 1 September full pre-COVID timetables will resume  for all Hastings bus routes, with the following exceptions;

  • Route 2 - Additional off-peak journeys supported by East Sussex County Council will run between Hastings and Northiam on Mondays to Saturdays. This will broadly provide an hourly service.
  • Route 26 - The Helenswood School relief bus on Mondays and Tuesdays will operate at the earlier time of 15:20
  • Route 73 - The afternoon journey from William Parker Academy will run at 15:20 throughout the whole week
  • Route 313 - East Sussex County Council school-time journeys (previously operated by Rambler Coaches) will run at 08:10 from Northiam and at 15:33 from  Rye Station.

Thanet

 From Tuesday 1 September full pre-COVID timetables will resume  for all Thanet bus routes .  👍

 

Stagecoach South East Cleaning

 



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.

Extra information:

Contact us
Need to contact our customer service team? Find out how to contact us here. 

Concession passes
Kent County Council and East Sussex County Council have agreed that concessionary travel passes will return to their normal times of availability from 1 September 2020.  That means all concession passes will no longer be available to use for free travel before 0930am on Mondays to Fridays.


No change

To help protect you and our colleagues we're not able to issue change for your cash bus fare. If you need to use cash and you give us more than the exact fare, we'll donate the over-payment to Demelza Hospice Care for Children. Find out more here.

Contactless payments


We’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Passenger and colleague safeguards
Our enhanced cleaning regime includes at least daily cleaning of all buses with a government-recommended sanitiser, with a particular focus on key touch points, and additional in service cleaning where possible. 

All buses will continue to have a protective screen to provide a physical barrier between the driver and passenger. Face masks are available for drivers, but they are not required to waer them themselves because of the screen barrier. Government social distancing measures are now in place on all bus services in England. This means that each individual bus has around 50% of normal passenger capacity.   Wearing a face coverings is compulsory for passengers on public transport in England, since 15 June. 

 

Last updated  16/09/2020



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.

 



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.