Coronavirus Update Close

We know many of you will be looking for information for how lockdown will affect our services. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Please check our latest timetables for more information.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. You can keep up to date checking our main Coronavirus page.

You must wear a face covering throughout your journey, unless you are exempt. Find out more on our travelling safely pages for England, Wales and Scotland.

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Bus services during third national lockdown

Our bus services in Kent and East Sussex will change from the Sunday 17 January. The Government has asked bus operators to adjust service levels to match travel requirements during the lockdown. New timetables that preserve essential journeys have been agreed with Kent County Council and East Sussex County Council. Full details are available below, including links to timetables.

Stagecoach has worked very closely with the County Councils and  key sector organisations to ensure essential journey opportunities are available for food shopping, medical appointments, support bubbles, carers, key workers and children still attending school. These lockdown bus services will also help support the COVID vaccination programme by providing access to some vaccination centres on the bus network. We welcome the government and local council support that means these essential bus services are able to operate.

It's vital that if you need to make a bus journey, you follow the government rules. Face coverings must be worn (unless you are medically exempt) and windows on buses should be left in the open position to allow the flow of fresh air. Capacity is limited to help with social distancing and you should be mindful to keep a safe distance from others (unless travelling with someone from your household bubble).

 
Want to know how to travel safely by bus? We've taken a range of measures to help protect you when travelling. Our buses are clean, safe and ready to go. If you're planning on travelling and are concerned about what to do, check out this guide. We've also put together a ten-point guide to help understand the measures that are in place. Find out more here. 
 
 

On Mondays to Saturdays the following timetables will apply from Monday 18 January

  • Route 1/1A    - Special timetable. About every 2 hours between Ashford and Canterbury via Little Burton, Wye, Chilham & Chartham. Additional hourly journeys between Chartham and Canterbury. Additional morning journey on schooldays from Chartham to Spires Academy via Canterbury Bus Station. 
  • Route 2  - About every 2 hours between Ashford and Rolvenden via Tenterden and High Halden. Separate route 2 about every 2 hours between Hastings and Tenterden via Northiam. No through journeys. 
  • Route 2A    - Special timetable running about every 2 hours.
  • Route 10/10A  - Normal Monday to Friday (school holidays) and Saturday timetable.
  • Route 10X - Special timetable about every 2 hours. 
  • Route 11/11A/11B    - Normal Mon-Fri (non school) timetable spanning across Monday to Saturday.
  • Route 111    - Normal Thursday timetable continuing. 
  • Route 123    - Normal Monday to Friday non school timetable.
  • Route 666    - Normal Mon-Fri (non school) timetable spanning across Monday to Saturday. 
  • Route A    - Special timetable running up to every 15 minutes.
  • Route B    - Special timetable running up to every 15 minutes.
  • Route C   - Special timetable running up to every 15 minutes.
  • Route D    - Special timetable running up to every 15 minutes.
  • Route AD   - Special timetable running.
  • Route G  - Special timetable running hourly.
  • Route S - remains suspended.
Normal Sunday timetables will operate, unless stated otherwise.

On Mondays to Saturdays the following timetables will apply from Monday 18 January

  • Route 1/1A - Special timetable. About every 2 hours between Ashford and Canterbury via Little Burton, Wye, Chilham & Chartham. Additional hourly journeys between Chartham and Canterbury. Additional morning journey on schooldays from Chartham to Spires Academy via Canterbury Bus Station. 
  • Route 3    -  Revised timetable introduced Monday to Saturday, operating up to every 20 minutes. No Change Sunday. 
  • Route 4    -  Non school timetable introduced Monday to Saturday (This will now be the only service to UoK every 30 mins). 
  • Route 5   -  Non school timetable introduced Monday to Saturday.
  • Route 6    -  Non school timetable introduced Monday to Saturday.
  • Route 7    -  Non school timetable introduced Monday to Saturday.
  • Route 21/21A  -  Non school timetable introduced Monday to Saturday.  No Change Sunday.
  • Route 22  -  Non school timetable introduced Monday to Saturday.  No Change Sunday.
  • Route 22A  -  Non school timetable introduced Monday to Saturday.  No Change Sunday.
  • Route 23  -  Non school timetable introduced Monday to Saturday.
  • Route 23A  -  Non school timetable introduced Monday to Saturday.
  • Route 25  -  Non school timetable introduced Monday to Saturday.  No Change Sunday.
  • Route 25A  -  Non school timetable introduced Monday to Saturday.  No Change Sunday.
  • Route 27  -  Non school timetable introduced Monday to Saturday.
  • Route 649    - Normal Mon-Fri only timetable. 
  • Route 89    -  Special timetable running up to every 30 minutes.
  • Route 921  - Schooldays only timetable.
  • Route 922     - Schooldays only timetable. 
  • Route Triangle    -  Non school timetable introduced Monday to Saturday.  No Change Sunday.
  • Uni1 - The Uniiversity of Kent will be served by route 4 buses (see above).
Normal Sunday timetables will operate, unless stated otherwise.

On Mondays to Saturdays the following timetables will apply from Monday 18 January

  • Route 12    -  Special timetable running up to every 60 minutes.
  • Route 15    -  Special timetable with up to 3 buses per hour in each direction. No Change Sunday.
  • Route 43     - **From Monday 25 January the following changes will be made to provide journey options to and from Discovery Park>** The 07:53 route 43 bus from Canterbury will depart earlier at 07:43. On arrival at Sandwich it will continue to Discovery Park. The 16:40 route 43 bus from Sandwich will start from Discovery Park at 16:30.
  • Route 61    -  Special timetable running up to every 15 minutes between Dover Town Centre and Tesco Whitfield.  Aycliffe, Whitfield and West Whitfield are served up to every 30 minutes.  Evening service will continue unchanged. No Change Sunday.
  • Route 62    -  Special timetable running up to every 60 minutes.
  • Route 63    -  Special timetable running up to every 60 minutes. Sunday unchanged.
  • Route 68    -  Normal Non school and Saturday timetable.
  • Route 80/81    -  **From Monday 25 January the following change will be made>** The 15:16 route 80 bus from Dover will depart earlier at 15:06. 
  • Route 82    -  Special timetables running on all routes.
  • Route 83    -  Special timetables running on all routes.
  • Route 84    -  Special timetables running on all routes.
  • Route 90    -  Special timetable running up to every 60 minutes. Sunday unchanged.
  • Route 91    -  Special timetable running up to every 60 minutes.. Sunday unchanged.
  • Route 92/92A     -  Special timetable with up to 3 buses per day in each direction.
  • Route 93     -   Normal Non school and Saturday timetable.
Route 92 will run to a special timetable.
Route 92 will run to a special timetable.
Route 92 will run to a special timetable.
Normal Sunday timetables will operate, unless stated otherwise.

On Mondays to Saturdays the following timetables will apply from Monday 18 January

  • Eastbourne Loop    - Special hourly timetable running up to every half an hour.
  • Route 1/1A    - Special timetable running up to every 15 minutes combined. 
  • Route 1X  - Special timetable running up to every 30 minutes.
  • Route 3    - Special timetable running up to every 30 minutes between Meads and Eastbourne Town Centre. 
  • Route 4  - Special timetable running up to every 60 minutes between DG Hospital and Eastbourne Town Centre. 
  • Route 5/5A    - Special timetable. Up to hourly between Sovereign Harbours and Eastbourne Town Centre. Special timetable between Eastbourne Town Centre and Beachlands. 
  • Route 6  - Special timetable running about every few hours. 
  • Route 51/252    - Special timetable with the following frequencies: 
    - Up to twice an hour between Eastbourne and Hailsham 
    - Hourly between Eastbourne and Heathfield
    - Every two hours to up Tunbridge Wells. Most trips via Sainsbury's.
    - Additional school journeys for Heathfield College from / to Tunbridge Wells.
    - Additional schoolday afternoon journey from Tunbridge Wells at 16:20 to Heathfield for Eastbourne. 
  • Route 54    - Special timetable running up to hourly.
  • Route 54A    - Sunday timetable during Monday to Saturday. 
  • Route 57    - Schoolday return journey serving Willingdon School. No school journeys on routes 6 & 58.
  • Route 95  - Normal service Monday to Friday (with schools) and normal Saturday service. 
  • Routes 96/97    - Normal service Monday to Friday (with schools) and normal Saturday service. 
  • Route 320    - Normal schoolday service.
  • Route 384    - Normal schoolday service. 
Normal Sunday timetables will operate, unless stated otherwise.

On Mondays to Saturdays the following timetables will apply from Monday 18 January

  • Route 10/10A   - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 16    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 17    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 18    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 19    - Normal Monday to Friday timetable
  • Route 71/71A    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 73    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 76    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 91   - Special timetable. Frequency hourly via Alkham Valley between Folkestone and Dover, and every 30 mins in the Folkestone area.
  • Route 102    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Routes 103/104    - Normal Monday to Friday (school holidays) and Saturday timetable
  • Route 111    - Normal timetable (Thursdays only)
 
Normal Sunday timetables will operate, unless stated otherwise.

On Mondays to Saturdays the following timetables will apply from Monday 18 January

  • Route 2 - Special timetable running about every 2 hourly between Hastings and Tenterden via Pilot Road. No through journeys beyond Tenterden.
  • Route 7 - Special timetable.
  • Route 20 - Special timetable. Up to every 30 minutes to and from Ore Down Farm. More journeys running between Hastings Station and Hollington
  • Route 21/21A - Special timetable runnnig up to every 30 minutes. 
  • Route 22/22A - Special timetable with four buses an hour on the core route and up to 30 minutes where the 22 and 22A separate.
  • Route 23 - Special hourly timetable between Hastings Station and Hollington via Filsham Valley. For journeys via Elphinstone Road and Pilot Road, please see route 2.
  • Route 24 - Sorry, route suspended. 
  • Route 26/26A - Special timetable running up to every 20 minutes. 
  • Route 27 - Special timetable
  • Route 28 - Special timetable running up to every 60 minutes. 
  • Route 98 - Special timetable: 
    - Up to hourly between Hastings and Sidley via Pebsham & Bexhill.
    - Additional journeys between Bexhill Town Centre and Sidley.
    - About every 2 hours between Conquest Hospital and Bexhill via Hollington.
    - About every 2 hours between Bexhill and Hailsham
  • Route 99 - Special timetable up to every 30 minutes. 
  • Route 100 - Special timetable about every 2 hours (hourly combined with route 101).
  • Route 101 - Special timetable about every 2 hours (hourly combined with route 100).
  • Route 254/304/305 - Special timetable running about every 2 hours with additional journeys catering for school movements (Claverham College, Robertsbridge College and Tunbridge Wells).
  • Route 312 - Normal schoolday timetable Monday to Friday and normal Saturday service. 
  • Route 313 - Normal schoolday timetable Monday to Friday and normal Saturday service. 
  • Route 342 - Normal schoolday timetable Monday to Friday and normal Saturday service. 
  • Route 347 - Special timetable.
  • Route 349 - Minor changes with frequency kept at every 2 hours. 
  • Route 359 - Schoolday return journey as pre normal timetable.  

 

Normal Sunday timetables will operate, unless stated otherwise.

 

 

On Mondays to Saturdays the following timetables will apply from Monday 18 January

Route 8  -  Special timetable running up to every 15 minutes.

Route 9    -  Special timetable 7 journeys per day in each direction.

Route 11  -  Special timetable running between Canterbury and Plucks Gutter only.  2 journeys in each direction.

Route 32    -  Special timetable running up to every 50 minutes.

Route 33  -  Special timetable 2 journeys per day in each direction.

Route 34    -  Special timetable running hourly between Ramsgate and Minnis Bay.  Additional journeys will operate hourly between Minnis Bay and Margate and Ramsgate to Westwood Cross.  This increases frequeceny to every 30 minutes over these sections of route.

Route 37    -  Special timetable 2 journeys per day in each direction.

Route 45    -  Special timetable operating  approximately every 70 minutes.

Route 48    -  Normal Non school and Saturday timetable.

Route 48A  -  Normal Non school and Saturday timetable.

Thanet Loop    -  Special timetable running up to every 7/8 minutes  Additional journeys have been provided in the evening to help key workers. The Sunday evening timetable has been reduced to bring this more in line with Monday to Saturday.

 

Normal Sunday timetables will operate, unless stated otherwise. 

Extra information:

Contact us
Need to contact our customer service team? Find out how to contact us here. 

Concession passes
Kent County Council and East Sussex County Council have agreed that concessionary travel passes will be available to use before 0930 from Monday 18 January. That means all concession passes are available to use for free travel at all times until further notice.


No change

To help protect you and our colleagues we're not able to issue change for your cash bus fare.   If you need to use cash and you give us more than the exact fare, we'll donate the over-payment to Demelza Hospice Care for Children.  So far you've raised over £56,000 for the charity!  Find out more here.

Contactless payments

We’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.


Passenger and colleague safeguards

Our enhanced cleaning regime includes at least daily cleaning of all buses with a government-recommended sanitiser, with a particular focus on key touch points, and additional in service cleaning where possible. 

All buses will continue to have a protective screen to provide a physical barrier between the driver and passenger. Face masks are available for drivers, but they are not required to wear them themselves because of the screen barrier. Government social distancing measures are now in place on all bus services in England. This means that each individual bus has around 50% of normal passenger capacity.   Wearing a face coverings is compulsory for passengers on public transport in England, since 15 June.

 

Last updated  13/01/2021



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.

 



Here's what you need to know

For now, we're running our usual service as advertised on all our timetables except school day only bus journeys. If you use the bus to travel to school and you are continuing to attend school from Monday 23 March, then you'll need to use our regular bus routes for your journey. If you're unsure what bus to use then don't worry - we're here to help. We've put some extra resources in to our customer services centre so you can contact our team from 9am to 5pm on Sunday 22 March. Tweet us @StagecoachSE or call us on 03456 00 22 99. We open again on Monday and throughout the week from 7.30am to 6pm.
 
We'll be reviewing the situation with school travel on a daily basis to identify any extra journey requirements and we'll have buses and drivers on standby to come out if required.
 
We're working hard to update our online journey planner, but please don't use it to plan a journey to a school - we're not quite ready with all the journey data yet.
 
M2 - Stagecoach Express

From 28th March the section of the route between Chatham Maritime and London (North Greenwich )  will cease to operate. Between 29th March and 22 May the  route will only operate between Canterbury and Chatham Waterfront Bus Station, serving all listed stops in-between. The last day of operation for the route will  be Friday 22nd May 2020.
 
We're absolutely clear that any further decisions on bus services will be announced in advance and full details available to the customers and the communities we serve. We urge anyone needing to travel to follow our Twitter feed @StagecoachSE or check this web page.
 
Concessions bus passes 
 
All Kent County Council and East Sussex     County Council  concessionary travel passes are now valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies. 
 

Contactless payments

During COVID-19, we’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.

Cleaning

Your safety and that of our own colleagues is our top priority at all times. We've got a well-established cleaning process in place for our buses, but we're doing much more than that in the current circumstances. Our teams are carrying out an enhanced cleaning regime including as a minimum daily cleans of the places you come into more contact with, such as grab rails, staircase handrails, hand poles and backs of seats. We're also providing additional cleaning materials such as personal hand sanitiser for frontline colleagues, as well as extra cleaning materials for depots and other work areas, and we're issuing detailed and regular reminders to our teams about hygiene good practice.