Need to contact our customer service team? Find out how to contact us here.
Free travel for NHS until 31 May
Since 11 April, all NHS staff have been able to travel for free on our buses. This temporary arrangement will no longer apply from Monday 1 June.
School buses and school bus passes
If you're attending school and need to travel by bus, or if you use a Kent County Council Travel Saver or Scholars pass, find out more here.
Concessions bus passes
All Kent County Council and East Sussex County Council concessionary travel passes are valid at any time without restriction, until further notice. This is to help people that need it the most get to the shops to buy essential supplies.
We’re doing all we can for the safety and well-being of our customers and colleagues. That’s why we’re encouraging all of customers to pay with contactless payment where possible. You can pay by contactless with your card or device on all our buses. Go contactless today if you can.
Passenger and colleague safeguards
Buses which have been parked up during recent weeks will all be deep-cleaned and will undergo stringent checks in advance of going into service. Our enhanced cleaning regime includes at least daily cleaning of all buses with a government-recommended sanitiser, with a particular focus on key touch points, and additional in service cleaning where possible.
All buses will continue to have a protective screen to provide a physical barrier between the driver and passenger. Face masks are available for drivers, and in line with government advice, Stagecoach is encouraging passengers to wear a face covering. Government social distancing measures are now in place on all bus services in England. This means that each individual bus has around 20% of normal passenger capacity.