Do you fancy having the chance to win a month’s worth of travel on us? Travel on our bus services, seek out the QR code and let us know how your journey has been.  

You spoke, we listened. Based on customer feedback, the three most important factors when using our bus services are:  

- Cleanliness 
- Friendliness
- Reliability 

We are now wanting to hear your feedback as to how we are doing in these three areas for every journey we provide. Whether you catch the bus occasionally, or every day, your point of view is important to us.  

If you would like to take part in submitting your feedback to us, you have the option of submitting your email address to enter the prize draw to win a month’s worth of free bus travel on us. Please view the terms and conditions for the prize draw and privacy policy to find out how we use your data.   

What is rate my ride?

Rate my ride is a new customer feedback survey. It’s just a few simple questions asking you to rate the bus service you are travelling on. The questions are:  

- Which area are you travelling in today?  

- How would you rate the cleanliness of the bus you are travelling on today? 

- How would you rate the friendliness of the driver on the bus you are travelling on today?  

- How would you rate the reliability of the bus service you have travelled on today?  

Each question invites you to give a rating out of five stars, and there is an optional question to enter the prize draw.  

Where can I find rate my ride? 

If you would like to leave your feedback, find the rate my ride sticker located either on the back of a seat or next to your seat, and scan the QR code with your smart device. This will take you to a survey provided by SurveyMonkey to leave your feedback. 

Why are we doing rate my ride? 

We want to make sure that we are providing what is important to you. This will allow us to continually strive to ensure that we can make improvements and provide the bus journeys you expect. 

How will you I know if I have won the prize draw? 

The prize draw will be held on the last day of each calendar month. If you entered your email address on the survey, we will contact you via this email address. The winner will be chosen by a number randomiser. View our competition terms and conditions here.

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