Sadly it gets more challenging when people aren't kind to them. Although it doesn't happen every day, sometimes our drivers get shouted at, spat on or even hurt.
That's why we've launched a zero tolerance approach, to remind everyone that abuse won't be tolerated. Bus drivers are humans and they have feelings, they're someones mum or dad, brother or sister, friend or colleague.
So, please be kind to our bus drivers and spread a little extra kindness on your next journey.