Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
Stagecoach
swls-staysafe3
 
Share

Stay safe when travelling on our services in South Wales

The Welsh Government has updated its advice as restrictions continue to ease, the 'essential travel' message has been lifted from 17th August 2020 opening up public transport to more potential passengers. 

The safety of our customers and employees is our priority so, in line with the updated government guidance, we’ve put in place further measures in Wales to help our customers to practice social distancing and travel on our services.

We're continuing to work with the Government around the timeline and support needed for a phased step-up of bus services in Wales. We will update our customers as soon as we can.

 

From Monday 27th July 

  • You must wear a   3 layer face covering on public transport in Wales and put it on before travelling unless you are exempt. Please be respectful, not everyone can wear a face covering. For guidance, visit trc.cymru/face-coverings.
  • The government have advised that the following are exempt from wearing face coverings. 

            - Children under 11 years old

           - Those who suffer with breathing difficulties

           - Those who are not able to put on or to wear a face covering because of a physical or mental illness, or because of a disability or impairment.

          - You are accompanying somebody who relies on lip reading where they need to communicate;

           - You are escaping from a threat or danger and don’t have a face covering.

You may also have a reasonable excuse to remove a face covering temporarily if:

 - You need to take medicines;
 - You need to eat or drink (eg if a person is diabetic), and this is permitted on the type of vehicle you are on;
 - You need to remove a face covering in order to avoid harm or injury, either to yourself or others e.g. to get somebody’s attention about a danger.

  • We're offering additional Journey Assistance Cards to help make  it easier for you to let our bus drivers know why you're exempt. For more information and to apply online, click here   Journey assistance Cards 
  • We're changing social distancing on buses in South Wales following Government guidance. As lockdown restrictions continue to ease and more people are travelling we've reviewed our seating guidance so we can safely carry more passengers
           - Only one person can sit in a double seat

                                - Our  capacity will increase, allowing one person to sit in each double seat   unless you’re with a member of your household or   social                                                                                                   bubble. You must  sit diagonal to the person in the row in front and behind. You should leave the seat behind and   next to them empty.  See                                                                     below an example   plan of the lower level of a bus so that you can see the zig zag seating arrangement. 

 

Make a plan:

  • Allow extra time for your journey and try to travel at quiet times. We’ve introduced a new how busy is my bus indicator in our live map view, on the Stagecoach Bus App, to show the busiest and quietest times to travel, based on how many people normally use the service.
  • Check our latest timetables before you travel.
  • It is important that you thoroughly wash or sanitise your hands before and after you travel.
  • You must wear a 3 layer face covering on public transport in Wales and put it on before travelling unless you are exempt.

 

Social distancing at the bus stop:

Social Distancing icon

  • To allow for social distancing buses will have limited capacity. If your bus has a BUS FULL sign please be prepared to wait for the next bus. 
  • Please be kind and look out for other passengers who might need to travel more urgently than you. 
  • Take note and follow any posters at your bus stop  which offer guidance about how to travel safely. Please see here for an example poster that can be found at the bus stop.
  • At bus stops, try to keep at least two metres away from anyone else in the queue.  
  • There may be additional signage to guide you at bus stations on how to queue.
  • Let people off the bus before you get on and try to keep a safe distance between you, the driver and other customers.  
  • No running in transport hubs and don't run for the bus (drivers will wait)
  • Pay by contactless card, travelcard or mobile ticket where possible.

 

 

 

Social distancing on the bus: 

 

  • Only one person can sit in a double seat, unless you’re with a member of your household or social bubble.
  • You must sit diagonal to the person in the row in front and behind. You should leave the seat behind and next to them empty.
  • Please leave the seat behind the driver free and any seats facing each other 
  • You will also notice posters on the bus with guidance on how to social distance while on the bus. See here for another on bus example poster.
  • If you’re physically able to use the top deck of the bus please do as this keeps seats free on the lower deck for people who are unable to use the stairs. 
  • Don't stand on the bus.
  • No newspapers
  • Don't leave litter, take it with you and dispose of it responsibly
  • Don't touch litter or lost property on the bus
  • Don't consume food or drink (except on medical grounds)
  • Once you’re on the bus open a window, if you can, to help with ventilation. 
  • Travel in relative silence, no singing or talking on mobile phones
  • When leaving the bus stay seated, ring the bell and take everything with you. 
  • Let us know if you think your bus is too busy to allow for social distancing.  
 

Diagonal seating Bus Seating Plan

Bus Seating Plan


 

Paying for your journey: 


Payment options

New social distancing measures are in place for added safety. If you’ve got   feedback   for us, we’d love to hear it.

For more details about timetables and other information about travelling at this time, check out our   Coronavirus page.

 

Last updated at 12.00 on 27/07/2020


 
 
  • You can use contactless payment methods on all our buses.
  • You can also buy tickets online and on our app. 
  • If you can only use cash, please have the exact fare.