In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
The Welsh Government has updated its advice as restrictions continue to ease, the 'essential travel' message has been lifted from 17th August 2020 opening up public transport to more potential passengers.
The safety of our customers and employees is our priority so, in line with the updated government guidance, we’ve put in place further measures in Wales to help our customers to practice social distancing and travel on our services.
We're continuing to work with the Government around the timeline and support needed for a phased step-up of bus services in Wales. We will update our customers as soon as we can.
- Children under 11 years old
- Those who suffer with breathing difficulties
- Those who are not able to put on or to wear a face covering because of a physical or mental illness, or because of a disability or impairment.
- You are accompanying somebody who relies on lip reading where they need to communicate;
- You are escaping from a threat or danger and don’t have a face covering.
You may also have a reasonable excuse to remove a face covering temporarily if:
- You need to take medicines;
- You need to eat or drink (eg if a person is diabetic), and this is permitted on the type of vehicle you are on;
- You need to remove a face covering in order to avoid harm or injury, either to yourself or others e.g. to get somebody’s attention about a danger.
- Our capacity will increase, allowing one person to sit in each double seat unless you’re with a member of your household or social bubble. You must sit diagonal to the person in the row in front and behind. You should leave the seat behind and next to them empty. See below an example plan of the lower level of a bus so that you can see the zig zag seating arrangement.
Bus Seating Plan