Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales from the 27 July it will be compulsory to wear a three layer face covering on public transport.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

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Stay safe when travelling on our services in South Wales

As more people return to work, Welsh Government advice continues to be to only travel if your journey is necessary.  Buses are here if you need them and play a vital role in letting people make necessary journeys. 

We're working with the Government around the timeline and support needed for a phased step-up of bus services in Wales. We will update our customers as soon as we can.

The safety of our customers and employees is our priority so, in line with government guidance, we’ve put in place further measures in Wales to help our customers to practice social distancing and travel on our services.

Make a plan:

  • Allow extra time for your journey and try to travel at quiet times, where possible. We’ve introduced a new busy bus indicator in our live map view, on the Stagecoach Bus App, to show the busiest and quietest times to travel, based on how many people normally use the service.
  • Check our  latest timetables  before you travel.
  • Remember your face covering as from the 27th July three-layer face coverings will be mandatory on public transport in Wales. See our Face Covering FAQs page for more information.

 

Social distancing at the bus stop:

Bus stop distancing 

 

 

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    • To allow for social distancing buses will have limited capacity. If your bus has a BUS FULL sign please be     prepared  to wait for the next bus.
    • Please be kind and look out for other passengers who might need to travel more urgently than you.
      Take note and follow any  posters at your bus stop  which  offer  guidance of how to travel safely.
    • At bus stops, try to keep 2 metres away from anyone else in the queue. 
    • Let people off the bus before you get on and try to keep a safe distance between you, the driver and other customers. 
    • Pay by contactless card, travel card or mobile ticket where possible. If you only have cash, please use   exact fare  only
     

    Social distancing on the bus: 

     

    • Sit in the window seat, leaving the seats in front and behind you empty and don't sit directly behind the driver.
    • Only one person can sit in a double seat, unless you’re with a member of your household.
    • Don't stand on the bus. 
    • Once you’re on the bus open a window, if you can, to help with ventilation.
    • The Welsh Government has announced that wearing a face covering may be beneficial as a precautionary measure. It's an added level of safety for you, your fellow passengers and our drivers. 
    • When leaving the bus stay seated, ring the bell and take everything with you.
    • Let us know if you think your bus is too busy to allow for social distancing.
    • See Welsh Government guidance  on how to travel safely on public transport
     
    Travelling safely on the bus
     

    Paying for your journey: 


    Payment options

    New social distancing measures are in place for added safety. If you’ve got   feedback   for us, we’d love to hear it.

    For more details about timetables and other information about travelling at this time, check out our   Coronavirus page.

     

    Last updated at 16.00 on 13/07/2020


     
     
    • You can use contactless payment methods on all our buses.
    • You can also buy tickets online and on our app. 
    • If you can only use cash, please have the exact fare.