Coronavirus Update Close

National lockdown restrictions are in place across England. Until 2 December, you should only travel for work, education or other permitted reasons. From 2 December England will be returning to a 3 Tier System. Find out more about local restrictions.

A tiered system of protection levels is in operation across Scotland. So, if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.


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Travelling safely across South Wales

The safety of our customers & staff is our top priority, so here's some of things we're doing to keep you safe. Our buses are cleaned thoroughly & we're ready to get you where you need to be 

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 SOCIAL DISTANCING ON THE BUS

  • Only 1 person can sit in a double seat, unless you’re with a member of your household.
  • Sit diagonal to the person in the row in front and behind. You should leave the seat behind and next to them empty.
  • Please leave the seat behind the driver free and any seats facing each other 
  • You will also notice   posters on the bus  with guidance on how to social distance while on the bus. See here for another   on bus example poster.
  • If you’re physically able to use the top deck of the bus please do as this keeps seats free on the lower deck for people who are unable to use the stairs. 

 

 

 

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 HANDS

  • It is important that you thoroughly wash or sanitise your hands before and after you travel.
  • Follow five steps to wash your hands the right way
  1. Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.
  2. Lather your hands by rubbing them together with the soap. Lather the backs of your hands, between your fingers, and under your nails.
  3. Scrub your hands for at least 20 seconds. Need a timer? Hum the “Happy Birthday” song from beginning to end twice.
  4. Rinse your hands well under clean, running water.
  5. Dry your hands using a clean towel or air dry them.

 

 

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  FACE

  • You must wear a   3 layer
  • face covering on our buses in Wales and put it on before travelling unless you are exempt.
  • Please be respectful, not everyone can wear a face covering. For guidance, visit trc.cymru/face-coverings.
  • We're offering additional Journey Assistance Cards to help make  it easier for you to let our bus drivers know why you're exempt. For more information and to apply online, click here   Journey assistance Cards 
  • Face covering FAQS

 

 

 

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CLEAN BUSES

  • We already have well-established and rigorous cleaning regimes for our buses, and we are continuing to enhance the measures we have in place with more regular cleaning of the main customer touch-points such as hand poles and grab rails with anti-viral products.
  • We’re also giving additional cleaning materials such as personal hand sanitiser for frontline employees, as well as extra cleaning materials for depots and other work areas.
  • We're issuing detailed and regular reminders to our teams about hygiene good practice.  

 

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BUY YOUR TICKETS IN ADVANCE 

  • You can use contactless payment methods on all our buses.
  • We sell 1 day & 1 week mobile tickets on our Stagecoach app
  • And 4 week or Xtra tickets online
  • If you can only use cash, please have the exact fare.

   

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HELP US KEEP YOU SAFE

  • Don't stand on the bus
  • Once you’re on the bus open a window, if you can, to help with ventilation. 
  • If you bring a newspaper or magazine with you, please don't leave it on the bus. Take all litter with you
  • Don't touch litter or lost property on the bus
  • Don't consume food or drink (except on medical grounds or long journeys)
  • Travel in relative silence, no singing or talking on mobile phones, this is to reduce potential aerosol transmission

 

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OUR STAFF

  • Our staff sit behind a protective screen
  • They wear face coverings when getting in & out of the cab 
  • And when helping you

  

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EXTRA MEASURES FOR YOUR SAFETY

  • All our Stagecoach buses in South Wales are fitted with sanitiser dispensers
  • Please sanitise your hands when you get on 
  • And before getting off the bus 

 

 

 

 

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 HOW TO PAY ON THE BUS

  • We accept contactless payment & apple pay on all of our buses
  • If you only have cash, please pay with the exact fare
  • 12 trip tickets or 1 week tickets are loaded onto smartcards
  • Please register & re-load your card online

 

 

   

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 PLAN YOUR JOURNEY

  • We recommend you plan your journey in advance and try to avoid traditionally busier times of the day.
  • Find out about our   new Busy Bus indicator     on the Stagecoach bus app, to help you plan and avoid the busier times of the day.
  • Click the link below to view our latest timetables

         Bus timetables across South Wales