Find the answers to your Falcon FAQs here

How do I buy my Falcon tickets?

Buy your single, return day and 1 week bus tickets in cash direct from your Falcon coach driver on the day of travel. There is no need to book in advance. 4 week bus tickets are available to buy online at www.stagecoachbus.com.

Seats for journeys between Bristol, Bristol Airport, Taunton, Exeter and Plymouth only can be pre-booked via www.megabus.com. Any tickets purchased via www.megabus.com will be subject to their terms and conditions, and are only valid at the date and time you select at the time of booking. 

Can I make a reservation for Falcon?

Falcon is a ‘turn up and go’ coach service i.e. you just decide when you want to travel and go to the bus stop. There is no need to book in advance. However, a select number of seats for journeys between Bristol, Bristol Airport, Taunton, Exeter and Plymouth only can be pre-booked via www.megabus.com. Any tickets purchased via www.megabus.com will be subject to their terms and conditions, and are only valid at the date and time specified at the time of booking.

What if I miss my coach?

The service runs 24/7, so there is never a last journey however timetables may vary on Bank Holidays and over Christmas and New Year. (On Public holidays a Sunday service will be operated).

If you have made a reservation with www.megabus.com, the fare is determined by when you book, so you will be expected to travel on the journey specified. If you wish to travel at a different time, you will need to pay the appropriate walk-up fare in full unless for some reason your booked journey is delayed in which case you will be carried at the nearest possible time.

If your flight into Bristol Airport has been delayed, and there is space on the following departure, the driver will allow you to travel on cash payment of the difference between the www.megabus.com fare paid and the normal walk-up fare to your destination.

How long are tickets valid for?

Single tickets are valid on the day of purchase for one through journey.

Return tickets are valid for up to 28 days.

Day Explorer tickets are valid for journeys commencing before 0400 the following morning.

If you are making a through journey from one of our local bus services in the South West tickets are also valid for one journey on connecting services.

If you think you will use Falcon regularly, we have a number of 1 and 4 week bus tickets available which are good value if you travel more than a couple of times a week. 1 week tickets can be bought from your driver. 4 week bus tickets can be bought online at www.stagecoachbus.com. All season tickets will be issued on StagecoachSmart cards.

Something went wrong with my journey, how do I make a complaint?

Please send your complaint, in writing, to [email protected], stating the nature of the complaint and include all relevant details.  We will aim to respond to your complaint in 7 days.

How do I find out if my journey is cancelled or delayed?

All of our coaches are fitted with a live tracking system, with live departure times displayed in the “Find a Bus” section of www.stagecoachbus.com. We will also post service updates on the website about any on-going or forthcoming delays or service cancellations as soon as possible.

For updates on the go, follow @stagecoachsw and our dedicated Falcon account @flyswfalcon.

Can I get a refund for a cancelled or delayed service?

We will make every effort to operate Falcon services as scheduled. If a service is cancelled, full refunds or alternative travel arrangements will be offered.  We do not offer refunds on delayed services where the cause is outside of our control.

Do you offer through journeys on local Stagecoach bus services?

Tickets to/from Plymouth are also valid on 1/X1, 2/2A, 3, 48, Plymouth Park & Ride services and Stagecoach Gold from Totnes.

Tickets to/from Exeter are also valid on Red and Blue Park & Ride services (inc. M2 and SR4), 4/A/B/C, 52A/B, 56/A.

Through tickets to Bristol are available on-board all of the above local buses in Plymouth and Exeter. Through ticketing is not included on bookings made via megabus.com.

Can I make a local journey on Falcon?

You can now make local journeys - i.e. those of 15 miles or less - by Falcon. These are:

•  Plymouth Bretonside - Astor Field - Laira Flyover - Lee Mill
• Lee Mill - Marley Head
• Marley Head – Drumbridges
• Drumbridges – Sowton Park & Ride
• Exeter Sowton Park & Ride – Honiton Road Park & Ride – Cullompton
• Taunton Blackbrook Park – Bridgwater M5 J24
• Bridgewater M5 J24 – Brent Knoll
• Brent Knoll– Rooks Bridge – Axbridge– Star – Churchill
• Rooks Bridge – Axbridge– Star – Churchill – Bristol Airport
• Bristol Airport – Bedminster Down – Ashton Gate – Bristol City Centre

Can I split my journey on Falcon?

On boarding, a through ticket must be bought for the full length of your journey. Your concessionary pass must also be valid for the full length of the trip you wish to take. If you wish to split your journey into sections, you must disembark and catch a later coach, buying a new ticket for the next section of your journey when you board.

What facilities do you have on board Falcon?

We use 8 Plaxton Elite coaches, all of which have free Wi-Fi, USB charging points, air conditioning and a toilet on board. On occasion, due to operational issues, we may have to substitute a different vehicle and we cannot guarantee it will have all of the same facilities. 

Can young persons and children travel unattended on Falcon services?

All children 14 years or under must travel accompanied by an adult.

Do children pay on Falcon?

Children aged under 5 travel free of charge. You can get a 1/3 off adult single and return fares for anyone aged under 25. This is available at any time.

I’m under 25, do I get any discount on Falcon?

Yes, you can get a 1/3 off adult single and return fares. This is available at any time.

I’m over 60, do I get any discount on Falcon?

Yes, you can get a 1/3 off adult single and return fares. This is available at any time.

I'm over 25 and in full time education, do I get any discount on Falcon?

No, 1/3 off adult single and return fares is only available to under 25s, over 60s and concessionary pass holders.

Can I use niterider on Falcon?

We're sorry, but niterider is not valid for use on the Falcon.

Can I use my concessionary pass?

Concessionary passes are no longer valid for travel on the Falcon coach.

I'm a wheelchair user, can I travel on Falcon?

Yes, we have a dedicated wheelchair space on Falcon however this must be reserved to ensure it is available for the trip you want. We can also only safely pick up/set down wheelchair users at a limited number of stops. These are:

• Plymouth Bretonside
• Laira Flyover
• Honiton Road Park & Ride and Barn Owl
• Taunton Blackbrook Park
• Brent Knoll Fox & Goose
• Bristol Airport
• Bristol City Centre

To reserve the wheelchair space only please email [email protected] at least 24 hours in advance of the time you intend to travel. You can either buy your ticket to travel direct from your driver on the day of travel or in advance via megabus.com. 

Pushchairs can be taken with you but must be folded up and put in the hold when you are travelling.

What is your luggage policy?

We do not check luggage or provide receipts for luggage transported on the coach by the passenger. We don’t mind what your luggage is packed in, we only ask that it weighs no more than 20kg and be no bigger than a standard ‘large’ suitcase. The maximum size of a single bag is 200cm (width + height + depth). Alternatively, you may take two or three bags so long as they do not occupy more space than a single bag of these dimensions or exceed the maximum weight limit of 20kg once combined.

You can also take a piece of small hand luggage on board with you and it must fit either on your lap or under the seat in front of you. Please be advised that anyone travelling with more than their luggage allowance may have items refused at busy times.

Subject to available space, we can also carry bicycles, surfboards and golf clubs. All items must be appropriately secured and are carried at the owner’s risk.

If we are able to carry these items on any journey, it does not mean that we will be able to carry it on your subsequent journeys. For your safety and the security of your items, only the driver is allowed to stow items in the luggage hold. 

We are unable to carry dogs or other animals, with the exception of trained assistance dogs that allow disabled customers to perform necessary activities. Guide dogs must be properly harnessed and under the direct control of the customer at all times.

Can I take my bicycle/surfboard/golf clubs?

Subject to available space in our hold, we can carry bicycles, surfboards and golf clubs. All items must be appropriately secured and are carried at the owner’s risk.

If we are able to carry these items on any journey, it does not mean that we will be able to carry it on your subsequent journeys.

What do I do if my luggage is damaged?

If your luggage has been damaged because of negligence on the part of Stagecoach, please contact our customer services.  Insurance is purchased by the carrier in accordance with our legal responsibility. All legal liabilities to third parties, to include damage to property and personal injury, are covered. There is no insurance cover provided for loss, damage or injury where the carrier providing your service has not been negligent.  Our maximum liability to you for any loss or damage to your luggage, on Stagecoach services under any and all circumstances, is limited to £500 for all such loss or damage.

What happens if the coach I want to catch is full?

There are 19 Falcon journeys every day so you’ll never have long to wait. However, if you want the added reassurance of having a seat pre-booked you can now book seats for journeys between Bristol, Bristol Airport, Taunton, Exeter and Plymouth only via megabus.com. Any tickets purchased via megabus.com are be subject to their terms and conditions, and are only valid at the date and time you select at the time of booking.

I’m catching a flight from the airport, how much time should I allow to get there?

Customers connecting to flights at Bristol Airport must check with their carrier regarding check-in restrictions and plan their journeys accordingly. We suggest 2-3 hours, depending on the type of flight and time of day. We do not accept any liability for missed flights in the event of a delay to the service, so please allow plenty of time.

Can I travel between Bristol City Centre and Bristol Airport?

Yes, you can now travel between Bristol City Centre and Bristol Airport. Alternatively, the Bristol Flyer runs a frequent 24/7 service.

I'm going on holiday, can I leave my car at Falcon bus stops?

There isn’t a lot of parking at many of our stops, so we recommend using them as a drop off point. Anywhere that you do park is entirely at your own risk. Overnight parking is not permitted at any of the Plymouth, Exeter or Taunton Park & Ride sites.

Can I take food and drink on my journey?

Yes, but please be mindful of other passengers when consuming it, and keep a lid on any hot drinks just in case of any sudden stops.

View Stagecoach's full conditions of carriage