Throughout the week, staff from across our network will take part in a series of local activities aimed at highlighting the importance of delivering excellent customer service, day in and day out, to all of our passengers.
On Wednesday 4th October we'll be at Kilmarnock Bus Station from 1.30pm until 4.30pm handing out freebies, answering any questions and giving customers the chance to win a free 7 day megarider.
Job swaps will be in place from the ground up, intended to enhance the understanding of different roles within the company and help demonstrate how each area of the business plays an important role in the successful delivery of our services.
Look out for our managers during the week, they could be driving your bus!
Our staff will be encouraged to take part in 'Be the Customer' days, where they will go out and about and use our services to provide feedback to their managers.