Customer Service Week Mobile

National Customer Service Week 2017

From 2 - 6 October, Stagecoach West Scotland is participating in Customer Service Week 2017!

 Throughout the week, staff  from across our network will take part in a series of local activities aimed at highlighting the importance of delivering  excellent customer service, day in and day out, to  all of our passengers.


Kilmarnock Bus Station

On Wednesday 4th October we'll be at Kilmarnock Bus Station from 1.30pm until 4.30pm handing out freebies, answering any questions and giving customers the chance to win a free 7 day megarider.

Back to the Floor

Job swaps will be in place from the ground up, intended to enhance the understanding of different roles within the company and help demonstrate how each area of the business plays an important role in the successful delivery of our services.

Look out for our managers during the week, they could be driving your bus!


Be the Customer

Our staff will be encouraged to take part in 'Be the Customer' days, where they will go out and about and use our services to provide feedback to their managers.