Customer Service Week Mobile

Customer Service Week

From 2 - 6 October, Stagecoach West is celebrating Customer Service Week 2017!   

We are taking part in a range of activities through-out the week to highlight the importance of delivering excellent customer service to all of our passengers. 


Chocolate giveaway 

During this week's morning and evening commutes, we will be boarding buses across the region and giving away chocolate! This is a special thank you to our customers for choosing to use our services.   


Back to the Floor

Our Senior Managers and Directors will be job swapping to customer service roles. This will include driving, working in our travel shops and answering customer enquiries through Twitter. Keep visiting our Twitter (@Stagecoach_West) throughout the week to keep updated!


Customer Service Stars 

We want to encourage customers to nominate their favourite members of staff so that we can thank them personally for their commitment and dedication to providing great customer service.

If you have a favourite receptionist, driver or customer services advisor, get in touch by email, telephone or twitter.   


Customer Service Awards

The final event of the week is the Customer Service Awards. On Friday we will be  spending the evening celebrating members of staff who have excelled in customer service! So however you contacted us to commend your favourite member of staff, you can rest assured that they will be thanked!


WIN a month's free bus travel!

To celebrate Customer Service Week, we're giving you the chance to win a month of free bus travel on Stagecoach West services. Simply fill in the form below.