A: Contact Stagecoach directly on 01226 202555, email firstname.lastname@example.org or on Twitter @StagecoachYrks
Q: Where does the route go/where can I get on board?
A: You can plan your journey using our journey planner or the full timetable is available here. This is a hop-on, hop-off service at all allocated stops along the route.
Q: Will the bus wait for me if I am late to the stop?
A: To ensure the service operates on time and as the timetable has been created to work with local rail services, buses will remain at each stop for the allocated period only, and will not be able to wait for delayed or late passengers.
Q: Does the service have any commentary along the route?
A: A dedicated commentary in English will be available on each service, presented through speakers on the bus. We are testing options for an app-based version on smartphones later in the pilot scheme.
Q: How much is it/where do I get a ticket?
A: Tickets can only be purchased from the driver on board and not on the Stagecoach website or App.
• An Adult day ticket £6 which includes travel all day on the Hope Valley Explorer. Not valid on any other service.
• A Child day ticket £4 which includes travel all day on the Hope Valley Explorer. Not valid on any other service.
• Family day ticket (up to 2 adults and two children) £12 which includes travel all day for up to 4 people (2 adults max) on the Hope Valley Explorer. Not valid on any other service.
• A single journey will cost £4. Not valid on any other service.
• ENCTS half single fare or £3 day ticket which includes travel all day on the Hope Valley Explorer. Not valid on any other service.
No other Stagecoach tickets or zero fare passes are valid on this special service including any of the Stagecoach explorer ticket range or 5 for a Fiver group ticket. Please note that wayfarer and plusbus tickets are also not valid on this service.
Q: Can I pay by card/ApplePay/contactless?
A: Yes payments can be taken by contactless payment or in cash on the bus.
Q: Does the bus have wifi?
A: Sorry, buses on this service are not wifi enabled.
Q: Can I buy tickets/reserve a seat in advance?
A: As this is a hop-on, hop-off service, allocated seating is not bookable in advance. Tickets are bought on the bus on the day of travel.
Q: Why isn’t there a concessionary rate?
A: There is no Department for Transport (DfT) requirement to offer a concessionary rate on limited period seasonal services such as the Edale Explorer (which will operate for up to 42 days). As the scheme is a pilot, we need to investigate the commercial viability of the project, and offering a concessionary rate would not provide an accurate picture of the use of the service by fee-paying (not concessionary) passengers. Upon showing a concessionary pass, a special discounted price of £3 for a day ticket on this service is available.
Q: Why aren’t you operating at other times?
A: We have chosen one of the busiest times of year for visitors in the National Park - including coinciding with the school holidays, and aim to reduce the number of car journeys made at this time, along with increasing use of nearby rail services (Hope, Bamford and Edale). The timetable is carefully planned to allow for the most number of trips each day within our allocated period of operation. As this is a pilot scheme, we are operating under a seasonal 42-day Department for Transport (DfT) licence. This scheme will allow us to assess the potential for a more regular, extended service in the future.
Q: What access is there for those with limited mobility?
A: The buses in use on the Hope Valley Explorer offer the same number of disabled spaces allocated in mainstream bus services both within and outside the National Park. All buses operating on the service are low floor, wheelchair accessible.
Q: Why aren’t you operating in other parts of the National Park?
A: We are operating this pilot in one of the most popular areas of the National Park where increased car journeys can lead to congestion at peak times. This will help us to assess the benefits of similar schemes in the future.
Q: What discounts do I get with my ticket?
A: Discounts are available at the Blueberry Café, Castleton, and at National Park Cycle Hire, Derwent Valley (Fairholmes) – please retain your valid journey ticket to benefit from these offers.
Q: Will the bus go to the train stations and will the timetable link with the train times?
A: The route includes stops on or very close to railway stations at Edale, Bamford and Hope. Every effort has been made to ensure that a number of the trip times each day allow for the use of existing rail services from Sheffield and Manchester (and other regional stations).
Q: Who is paying for this service/is it subsidised?
A: Funding has been allocated for this initial, three-year pilot scheme from the Peak District National Park Authority.
Q: Can either the Derbyshire Wayfarer or Greater Manchester Wayfarer tickets be used on this service?
A: Neither the Derbyshire Wayfarer and Greater Manchester Wayfarer is valid on this service. No other tickets including Stagecoach dayrider and megarider, Plusbus or any passes are valid on this service.
Q: What access is there for those with limited mobility?
A: The buses in use on the Hope Valley Explorer offer the same number of disabled spaces allocated in mainstream bus services both within and outside the National Park. All buses operating on the service are low floor, wheelchair accessible ‘Optare Solo’ vehicles.
Q: Will there be leaflets available advertising the service?
A: Leaflets with information about the service, including a timetable will be available for the launch of the service from the Chesterfield coach station, on Stagecoach buses and at local visitors centres.
Q: Will dogs be allowed on the service?
A: Yes you will be able to take a dog on board the service, which will cost 50p for a single journey. If you wish to bring a dog on board the service and another dog is already on board, it is at the drivers discretion to let another dog on board.
Q: Can I take a cycle on board?
A: Yes as long as the bicycle is fold-able. Folding bicycles, safely and securely stowed in the designated luggage area in a suitable bag or box, may be carried on all vehicles.