Changes to your service 28

Changes to your service 28

We held a consultation throughout January 2019 where we proposed a change to the route of service 28 between Barnsley and Pontefract. 

The consultation proposed that the 28 service would not serve Purston Jaglin in order to make the route more direct to help the service improve its poor punctuality.

Service 28 suffers from poor punctuality caused by increased congestion along the route. We need to make changes to ensure we can provide an attractive and dependable service for all customers.

The consultation was open online and leaflets were available to pick up on buses.

We were disappointed with the response rate and unfortunately only had 153 responses out of 8,750 passenger journeys each week. This is less than 2% of the average weekly passenger journeys. 

Out of the 153 people who did respond to the consultation, 107 (70%) were in favour of keeping the service as it was in Purston Jaglin.

Based on the low level of response to the consultation, we’ve unfortunately had to take the decision to no longer serve Purston Jaglin to make the service more punctual for the majority of customers. 

During the consultation period, the number of passengers travelling to Purston Jaglin averaged 2.3 passengers per trip and is a small number of passengers that will unfortunately be inconvenienced.

We are sorry for the inconvenience these changes will make to the passengers travelling to Purston Jaglin.

Timetables will be available online and in the interchange shortly.