Coronavirus Update Close

We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page

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Tickets and refunds in Cumbria and North Lancashire

Are there any discounts for groups or families?
Are there any discounts for students?
Can I buy multiple tickets online?
Do you need the correct change to buy a ticket on the bus?
Can I buy all Stagecoach bus tickets online?
Can I change my ticket after I've bought it?
Do I need to provide a photograph for tickets bought online?
Do you have reduced fares for children?
How can my family get their own StagecoachSmart cards?
How do I know which tickets are valid in which locations?
How do I pay?
How long will it take to buy tickets online?
How much will my ticket cost?
How old must children be to start paying on the bus and how old before they pay the adult fare?
How will I receive the tickets I buy online?
I had problems making a payment online. What should I do?
I think I might have a fake ticket. Who should I report this to?
My ticket hasn’t arrived. What should I do?
There were no local buses for a period of time before my ticket expired. How do I claim this time back?
What happens if a ticket price changes after I have bought it?
What information will I need to provide when I buy my ticket online?
Which tickets can I buy online?
Do you offer a discount for students?
What is a ticket discount code?
What is a full order discount?
I forgot to enter my discount code, can I add a discount code after completing my order?
How do I use my discount code?
Can I use more than one discount code on my order?
When do I enter my discount code?
Why has my discount code not been accepted?
I bought my ticket(s) using a discount code, why does my online ticket purchases show the full price?
I purchased an Xtra ticket using a discount code, will I receive a discount on all reoccurring payments?
smart card
What is a StagecoachSmart card?
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How can I get a StagecoachSmart card?
smart card
How much does a StagecoachSmart card cost?
smart card
How long will it take to deliver my StagecoachSmart card?
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How do I use my StagecoachSmart card?
smart card
Do I need ID to use my StagecoachSmart card?
smart card
Is my StagecoachSmart card the same as a paper ticket?
smart card
How do I top up my StagecoachSmart card?
smart card
How long will it take for my ticket to be available for use on my StagecoachSmart card?
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Can I cancel my ticket once I have bought it?
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Can I have more than one StagecoachSmart ticket on my StagecoachSmart card?
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How can I check what tickets are on my StagecoachSmart card?
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Can I load money onto my StagecoachSmart card?
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Can I let someone else use my StagecoachSmart card?
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Can I have more than one StagecoachSmart card registered within my account?
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What do I do if my StagecoachSmart card is lost, stolen or faulty?
student smart card
What ID do I need to use a StagecoachSmart student card?
student smart card
How do I check the start and end dates of a ticket on a StagecoachSmart student card?
student smart card
How do I top up or add a new ticket to a StagecoachSmart student card?
student smart card
What can be added onto a StagecoachSmart student card?
student smart card
Is it possible for me to pay for my student StagecoachSmart card in instalments?
student smart card
I live in halls of residence, how can I be sure that my ticket will get to me?

  • Contact Stagecoach in

    Cumbria and North Lancashire change area
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    Show contact information
    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Friday.

      Please see below for local depot information

      01228 597222

       

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      Head Office
       Barrow 01229 433333
       Carlisle 01228 819090
       Kendal 01539 722143
       Morecambe 01524 422217
       Workington 01900 604588

      Fax: 01228 400464

      Email: cumbrianorthlancs.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Telephone:0845 609 1266

      Email: cumbrianorthlancs.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach Cumbria and North Lancashire, Second Floor, Broadacre House, 16-20 Lowther Street, Carlisle CA3 8DA.

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @stagecoachcnl to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in Cumbria and North Lancashire and if you still have a question, please call or email us.

       

      Legal identity

      Legal identity || Stagecoach in Cumbria and North Lancashire is a trading division of Stagecoach (North West) Limited. Stagecoach in Cumbria and North Lancashire also trades as Stagecoach in Lancaster. Registered Office: Stagecoach North West Limited, Daw Bank, Stockport, SK3 0DU (Registered in England and Wales No. 123665)

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary. 

      Stagecoach head office

      If you still haven't found what you're looking for, please  call,  tweet  or email our Stagecoach Cumbria & North Lancashire head office from 09:00 to 17:00, Monday to Friday.

      01228 597222

      Twitter: @stagecoachcnl

      Email: cumbrianorthlancs.enquiries@stagecoachbus.com

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Lost paper tickets
      (Cumbria and North Lancashire)

      Please use our online form to report your lost or stolen ticket, or you can contact your local Stagecoach Bus office.

      01228 597222 or

      Email: cumbrianorthlancs.enquiries@stagecoachbus.com

       

      Paper ticket help

      For online paper ticket enquiries (eg unirider and annual tickets) please contact us:

      Email: online.sales@stagecoachbus.com 

       

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