Tickets and refunds in Cumbria and North Lancashire

Opening hours:

Our switchboard is open from 09:00 to 17:00, Monday to Friday.

Please see below for local depot information

Fax: 01228 400464

Email: cumbrianorthlancs.enquiries@stagecoachbus.com

Disability Helpdesk

Telephone: 0845 609 1266

Email: cumbrianorthlancs.disabilityhelpdesk@stagecoachbus.com

Postal Address

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Follow us

Follow us on Twitter @stagecoachcnl to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Lost property

If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

• Barrow 01229  433333
• Carlisle 01228 819090
• Kendal 01539 722143
• Morecambe 01524 422217
• Workington 01900 604588

Guide to tickets

Please see our  guide to tickets for a summary of our tickets and passenger types in Cumbria and North Lancashire and if you still have a question, please call or email us.

Legal identity

Legal identity || Stagecoach in Cumbria and North Lancashire is a trading division of Stagecoach (North West) Limited. Stagecoach in Cumbria and North Lancashire also trades as Stagecoach in Lancaster. Registered Office: Stagecoach North West Limited, Daw Bank, Stockport, SK3 0DU (Registered in England and Wales No. 123665)

Traveline

If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

Telephone: 0871 200 22 33*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary. 

Stagecoach head office

If you still haven't found what you're looking for, please  call,  tweet  or email our Stagecoach Cumbria & North Lancashire head office from 09:00 to 17:00, Monday to Friday.

Telephone: 01228 597222

Twitter: @stagecoachcnl

Email: cumbrianorthlancs.enquiries@stagecoachbus.com

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: customer.support@stagecoachsmart.com
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Lost paper tickets
(Cumbria and North Lancashire)

Please use our online form to report your lost or stolen ticket, or you can contact your local Stagecoach Bus office.

Telephone: 01228 597222 or

Email: cumbrianorthlancs.enquiries@stagecoachbus.com

Paper ticket help

For online paper ticket enquiries (eg unirider and annual tickets) please contact us:

Telephone: 0141 352 4462* or

Email: online.sales@stagecoachbus.com 

 
Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.