FAQs & Contact

Opening hours:

Our switchboard is open from 08:30 to 17:00 from Monday to Friday

Telephone: 0345 605 0 605

Email: [email protected]

Disability Helpdesk

Email: [email protected]

Postal Address

Stagecoach East Midlands
Warneford House
Runcorn Road
Lincoln
LN6 3QP

Hull Disability Helpdesk

0830 to 1700 Monday to Friday

Telephone: 01482 212 899

Email: [email protected]

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Follow us

Follow us on Twitter @StagecoachEMid to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Lost property

Please make sure you have everything that you brought with you on the bus.

However, should you accidentally leave an item on the bus it will be sent to your nearest Stagecoach Office where it will be logged and stored for a period of one month.

Lost property enquiries can be directed to our Customer Services helpline on 0345 605 0 605.

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in the East Midlands (excluding Hull) and if you still have a question, please call or email us.

Legal identity

Stagecoach East Midlands trades as: Stagecoach in Mansfield, Stagecoach in Bassetlaw, Stagecoach Grimsby-Cleethorpes, Stagecoach in Hull, Stagecoach in Lincolnshire and Stagecoach in Newark Registered Office: Lincolnshire Road Car Ltd, One Stockport Exchange, 20 Railway Road, Stockport SK1 3SW (Registered in England & Wales No. 232799)

Mobile App help:

If you are having any issues with the Stagecoach Bus App, including ticket issues, errors or refunds, or the live tracking isn't working, please email [email protected], and include as much detail as possible, plus any screenshots which you think may help. 

Download the Stagecoach Bus App

Traveline

For timetable information: If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call Traveline on 0871 200 22 33.

Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Traveline is open weekdays from 07:00 to 20:00 7 days a week.

Local bus info can also be found on the Traveline website, as well as info about bus routes in other parts of the country.

Stagecoach head office

If you still haven't found what you're looking for, please  call or email our Stagecoach East Midlands head office from 08:30 to 17:00 from Monday to Friday.

Telephone: 0345 605 0 605

Email: [email protected]

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: [email protected]
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

* Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Lost paper tickets (East Midlands)

You can contact your local Stagecoach Bus office if your bus ticket has lost or been stolen.

Telephone: 0345 605 0 605 or

Email: [email protected]

Paper ticket help

For online paper ticket enquiries (eg. 13 week and annual tickets) please contact us:

Email: [email protected]