Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
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    • Head office

      Transport for London

      Stagecoach London is unique in that all the services we operate are run under contract to Transport for London (TfL). As such, if you have a comment or suggestion about any London bus service, bus stop or shelter, please contact:

      Customer Services, TfL London Buses, 4th floor, Zone B5, 14 Pier Walk, London, SE10 0ES

      Phone: 0343 222 1234(low tariff number)

      Comments can also be made via the TfL web site at https://tfl.gov.uk/help-and-contact/contact-us-about-buses

      Text phone: 020 7918 4435 (08.00-20.00 Monday to Friday)

      Sorry, there is no public e-mail, please  use the online web form.

       

      Disability Helpdesk

      Information is available at https://tfl.gov.uk/transport-accessibility/

      Telephone TfL : 0343 222 1234

      Email: [email protected]

       

      Opening hours:

      Our switchboard is open from 09:00 to 16:00, Monday to Friday.

      Telephone: 020 7055 9600

      Fax: 020 7055 9762

      Email: [email protected]

       

      Postal Address

      Communications Department, Stagecoach London Head Office

      West Ham Garage, Stephenson Street

      London, E16 4SA

      Lost property

      If you have a lost property enquiry, please contact the garage for the route you were travelling on when you lost the item.

       

      Other contacts:

       

      Recruitment

      All vacancies can be found and applied for on-line here.

      In case of difficulties with the recruitment web site:

      Tel: 020 7055 9798 (09.00-17.00 Monday - Friday)

      E-mail: [email protected]

       

      Employment References

      E-mail: [email protected]

       

      Accident matters

      Tel: 020 7055 9600, option 4, then option 2

      E-mail: [email protected]

       

      Legal identity

      Stagecoach London is the trading name of East London Bus & Coach Company Ltd, (Registered In England & Wales No. 2328402), South East London & Kent Bus Company Ltd, (Registered in England & Wales No. 2328595) and East London Bus Ltd, (Registered in England & Wales No. 6674111) All registered at: 

      One Stockport Exchange
      20 Railway Road,Stockport,SK1 3SW

    • Online tickets help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000*or

      Email: [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      * Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Email: [email protected] 

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you have a comment or suggestion about any London bus service, bus stop or shelter, please contact:

      Customer Services, TfL London Buses, 4th floor, Zone B5, 14 Pier Walk, London, SE10 0ES

      Phone: 0343 222 1234(low tariff number)

      Comments can also be made via the TfL web site at https://tfl.gov.uk/help-and-contact/contact-us-about-buses

      Text phone: 020 7918 4435 (08.00-20.00 Monday to Friday)

      Email: [email protected]

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