Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
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    • Head office and ticket enquiries

      Opening hours:

      Our switchboards are open from 09:00 to 17:00, Monday to Friday.

      Due to ongoing changes at Preston Bus Station the switchboard is open  between 07:00 - 15:15, Monday - Friday.

      Please see below for depot information:

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      Liverpool 0151 330 6200
      Birkenhead 0151 645 8661
      Chester
      		 01244 333130
      Preston 01772 255777
      Disability helpdesk 0151 330 6200

       

      Email: For all Merseyside enquiries please email: [email protected]  

      [email protected]

      [email protected]

       

      Disability Helpdesk

      Email: [email protected]

       

      Postal Address

      Head Office, Gillmoss Bus Depot, East Lancashire Road, Liverpool,L11 0BB

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Follow us

      Follow us on Twitter  @stagecoachmcsl to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in the West of England and if you still have a question, please call or email us.

       

      Legal identity

      Glenvale Transport Ltd. (t/a Stagecoach Merseyside & South Lancashire), a company registered in England (03990677), whose registered office is: One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW

    • Online sales help

      Smartcard help

      For smartcard  (including student smart uniriders) enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please tweet  or email our Stagecoach Merseyside & South Lancashire head office from 09:00 to 17:00, Monday to Friday.

      Twitter: @stagecoachmcsl

      Email: enquiries.[email protected]

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