Help using our website in Merseyside and South Lancashire

Opening hours:

Our switchboards are open from 09:00 to 17:00, Monday to Friday.

Due to ongoing changes at Preston Bus Station the switchboard is open  between 07:00 - 15:15, Monday - Friday.

Please see below for depot information:

*Please note our disability helpdesk is open Mon - Fri 8am - 4pm

Email: For all Merseyside enquiries please email: ask@merseytravel.gov.uk  

enquiries.chester@stagecoachbus.com

enquiries.preston@stagecoachbus.com

Disability Helpdesk

Email: merseyside.disabilityhelpdesk@stagecoachbus.com

Postal Address

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Follow us

Follow us on Twitter  @stagecoachmcsl to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Lost property

If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

• Birkenhead depot: 0151 645 8661
• Chester depot: 01244 381461
• Liverpool depot: 0151 330 6200
• Preston depot: 01772 255777

Guide to tickets

Please see our  guide to tickets for a summary of our tickets and passenger types in the West of England and if you still have a question, please call or email us.

Legal identity

Glenvale Transport Ltd. (t/a Stagecoach Merseyside & South Lancashire), a company registered in England (03990677), whose registered office is: One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: customer.support@stagecoachsmart.com
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Lost paper tickets 
(Merseyside and South Lancashire)

Please use our online form to report your lost or stolen ticket, or you can contact your local Stagecoach Bus office.

Telephone: 0151 330 6200 or

Email: enquiries.merseyside@stagecoachbus.com

Traveline

If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

Telephone: 0871 200 22 33*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Stagecoach head office

If you still haven't found what you're looking for, please tweet  or email our Stagecoach Merseyside & South Lancashire head office from 09:00 to 17:00, Monday to Friday.

Twitter: @stagecoachmcsl

Email: enquiries.merseyside@stagecoachbus.com