Tickets and refunds in Midlands

Opening hours:

Our switchboard is open from 08:00 to 17:00, Monday to Friday.

Telephone: 01604 67 60 60 

Outside these times call Traveline on 0871 2002233*

*Traveline calls cost 12p per minute from a BT landline, calls from other service providers & calls from mobiles may vary.

Fax: 01604 662286

Email: midlands.enquiries@stagecoachbus.com

Disability Helpdesk

If you have a disability, we’d always recommend that you double-check before you travel to make sure the service you’d like to use is fully accessible.

Telephone: 01604 67 60 60 (8am - 5pm Mon-Fri)

Email: midlands.disabilityhelpdesk@stagecoachbus.com

Postal Address

Stagecoach Midlands, Main Road, Far Cotton, Northampton, NN4 8ES

Follow us

Follow us on Twitter @StagecoachMids to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Media Enquiries

For media enquiries please contact Chris Child, Marketing Manager via the switchboard number above.

Customer Feedback

As part of our drive to provide continuous customer satisfaction, we welcome your views.  

If you have a specific question or issue, then please write to us or call us as per the information provided. 

In the case of complaints, it would help us if you include the ticket for the journey, as it gives us a great deal of information. 

We make every effort to answer your enquiry as quickly as possible.

Lost property

For lost property enquiries please contact us on the above-mentioned telephone number or e-mail address.

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in Midlands and if you still have a question, please call or email us.

Legal identity

Registered Office: Midland Red (South) Ltd, Daw Bank, Stockport, Cheshire SK3 ODU (Registered in England & Wales No. 1556310).

Traveline

Timetable Information If you'd like to find out about a specific bus time or journey, then please call us on the number above.

If you can't find the timetable information you need on our website, please contact  Traveline for full timetable information. 

They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

Telephone: 0871 200 22 33*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Stagecoach head office

If you still haven't found what you're looking for, please  call,  tweet  or email our Stagecoach Midlands head office from 08:00 to 17:00, Monday to Friday.

Telephone: 01604 67 60 60

Twitter: @StagecoachMids

Email: midlands.enquiries@stagecoachbus.com

On-line Sales Enquiries 

For information on tickets and passes purchased on this website please call our online ticket office on 0871 834 0010 (calls cost 10p per minute from BT landlines, charges from other providers or moblies may vary) or email: online.sales@stagecoachbus.com.

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: customer.support@stagecoachsmart.com
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Paper ticket help

For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

Telephone: 0141 352 4462* or

Email: online.sales@stagecoachbus.com 

 
Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.