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We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page

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Lost property in North East

North East lost ticket form
North East Lost property form
I've lost my bus pass or ticket, what should I do?
I've lost something on the bus. What can I do?

  • Contact Stagecoach in

    North East change area
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    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Friday*.

      Telephone: 0191 566 0231

      Fax: 0191 566 0230

      Email: northeast.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Typetalk-enabled: 0191 566 0248*

      Email:  northeast.enquiries@stagecoachbus.com 

       

      Postal Address

      Stagecoach North East Head Office

      Wheatsheaf, Sunderland

      SR5 1AQ

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      * closed on bank holidays

      Follow us

      Follow us on Twitter @StagecoachNE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost Property

      If you have a lost property enquiry, please call, email or tweet us and remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in the North East of England and if you still have a question, please call or email us.

       

      Legal Identity

      Busways Travel Services Limited, a company registered in England and Wales (Registered No. 2295227), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

      Cleveland Transit Limited, a company registered in England and Wales (Registered No. 2546698), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

    • Online sales help

      StagecoachSmart card help

      For smart card enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000*or

      Email:  customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg VIP, 13 week and annual tickets) please contact us:

      Email: online.sales@stagecoachbus.com

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 2233*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call,  tweet  or email our North East head office from 09:00 to 17:00, Monday to Friday.

      Telephone: 0191 566 0231

      Twitter: @StagecoachNE

      Email: northeast.enquiries@stagecoachbus.com

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