Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
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Lost property in North East

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    North East change area
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    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is currently closed.

      Current service information   is available  via   pre-recorded   message.   

      Telephone: 0191 566 0231

      To speak   with   a   Customer   Communications   Assistant,  please contact us  via   email or on Twitter. 

      Email: [email protected] 

       Twitter:   @StagecoachNE

      (Monday - Friday, 0900-1700*)

       

      Disability Helpdesk

      Email:   [email protected] 

       

      Postal Address

      Stagecoach North East Head Office

      Wheatsheaf, Sunderland

      SR5 1AQ

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      *closed on bank holidays

      Follow us

      Follow us on Twitter @StagecoachNE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost Property

      If you have a lost property enquiry, please  email or tweet us and remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in the North East of England and if you still have a question, please call or email us.

       

      Legal Identity

      Busways Travel Services Limited, a company registered in England and Wales (Registered No. 2295227), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

      Cleveland Transit Limited, a company registered in England and Wales (Registered No. 2546698), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

    • Online sales help

      StagecoachSmart card help

      For smart card enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000*or

      Email:  [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg VIP, 13 week and annual tickets) please contact us:

      Email: [email protected]

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 2233*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please   tweet  or email our North East head office from 09:00 to 17:00, Monday to Friday.

      Twitter: @StagecoachNE

      Email: [email protected]

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