Lost property in North East

Opening hours:

Our switchboard is open from 09:00 to 17:00, Monday to Friday*.

Telephone: 0191 566 0231

Fax: 0191 566 0230

Email: northeast.enquiries@stagecoachbus.com

Disability Helpdesk

Typetalk-enabled: 0191 566 0248*

Email:  northeast.enquiries@stagecoachbus.com 

Postal Address

Stagecoach North East Head Office

Wheatsheaf, Sunderland

SR5 1AQ

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

* closed on bank holidays

Follow us

Follow us on Twitter @StagecoachNE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Lost Property

If you have a lost property enquiry, please call, email or tweet us and remember to include details of the route, date and time of the bus journey you were on.

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in the North East of England and if you still have a question, please call or email us.

Legal Identity

Busways Travel Services Limited, a company registered in England and Wales (Registered No. 2295227), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

Cleveland Transit Limited, a company registered in England and Wales (Registered No. 2546698), whose registered office is Daw Bank, Stockport, Cheshire, SK3 0DU.

StagecoachSmart card help

For smart card enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email:  customer.support@stagecoachsmart.com
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Paper ticket help

For online paper ticket enquiries (eg unirider, VIP,13 week and annual tickets) please contact us:

Telephone: 0141 352 4462* or

Email: online.sales@stagecoachbus.com
  

Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Traveline

If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

Telephone: 0871 200 2233*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Stagecoach head office

If you still haven't found what you're looking for, please  call,  tweet  or email our North East head office from 09:00 to 17:00, Monday to Friday.

Telephone: 0191 566 0231

Twitter: @StagecoachNE

Email: northeast.enquiries@stagecoachbus.com