Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
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Travelling on our services in Oxfordshire

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  • Contact Stagecoach in

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    • Head office and ticket enquiries

      Opening hours:  

      We are sorry but due to low staff numbers we are currently working with a limited support team in customer services.

      We are able to support you through the following channels.

       

      Email, by phone or though social media from:

      • 09:00 to 17:00 Monday to Friday
      • Closed Saturday and Sunday and Bank Holidays including Christmas Day.

       

      Email: [email protected]

      Phone: 01865 772250

      Fax: 01865 405500


      Postal Address

      Stagecoach in Oxfordshire, Horspath Road, Cowley, Oxford OX4 2RY

       

      Lost property

      We understand that leaving an item on a vehicle can be distressing and we will do what we can to support you to be reunited with your belongings.

      However, due to the current social distancing and travel restrictions in place for COVID-19 we are trying to limit the number people arriving in our depots.

      Please find details below for our temporary changes to our lost property process which will be in place until further notice:

      • Perishable items will immediately be placed in the bin and will not be returned
      • Phones and Wallets and other items will be booked in and locked away for at least 72 hours to limit the number of people touching these items. Please email [email protected] in the first instance to find out if we have your item and we can advise you further on an individual basis.
      • PLEASE DO NOT ARRIVE AT THE DEPOT TO COLLECT OR ENQUIRE ABOUT AN ITEM WITHOUT AN APPOINTMENT





      Follow us

      Follow us on Twitter to get services updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it’s good, or not so good):

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in Oxfordshire and if you still have a question, please call or email us.

       

      Legal identity

      Thames Transit Ltd and Midland Red (South) Ltd trade as Stagecoach Oxfordshire and Oxford Tube. 

       

      Registered Office: Thames Transit Ltd. One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 2272113) - Oxford and Witney depots;
      Midland Red (South) Ltd., One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 1556310) - Banbury depot
    • Timetable help

      Stagecoach head office

      If you still haven't found what you're looking for, please call, tweet or email our Stagecoach head office in Oxfordshire.

      Our customer service team are available to help:

      • 09:00 to 17:00 Monday to Friday
      • Closed weekends and Bank Holidays

      Day Telephone: 01865 772250

      Twitter:

      Email: [email protected]

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      The majority of our tickets are now delivered as an electronic smartcard. Should you require assistant with an existing paper ticket (eg 13 week and annual tickets for 18 and under) please contact us:

      Telephone: 01865 77 22 50 or

      Email: [email protected] 

       
      To view opening times please  look at the Head Office and ticket enquiries link above.

       

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