Travelling on our services in Oxfordshire

Opening hours:

We are sorry but due to low staff numbers we are currently working with a limited support team in customer services.

We are able to support you through the following channels.

Email, by phone or though social media from:

• 08:00 to 18:00 Monday to Friday
• Closed Saturday and Sunday and Bank Holidays including Christmas Day.

Email: [email protected]

Phone: 01865 772250

Fax: 01865 405500

Postal Address

Stagecoach in Oxfordshire, Horspath Road, Cowley, Oxford OX4 2RY

Lost property

We understand that leaving an item on a vehicle can be distressing and we will do what we can to support you to be reunited with your belongings.

However, due to the current social distancing and travel restrictions in place for COVID-19 we are trying to limit the number people arriving in our depots.

Please find details below for our temporary changes to our lost property process which will be in place until further notice:

• Perishable items will immediately be placed in the bin and will not be returned.
• Phones and Wallets and other items will be booked in and locked away for at least 72 hours to limit the number of people touching these items. Please email [email protected] in the first instance to find out if we have your item and we can advise you further on an individual basis.
• PLEASE DO NOT ARRIVE AT THE DEPOT TO COLLECT OR ENQUIRE ABOUT AN ITEM WITHOUT AN APPOINTMENT

Follow us

Follow us on Twitter to get services updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it’s good, or not so good):

• @Stagecoach_Ox for local Oxford services
• @Oxford_Tube for Oxford Tube services

Please remember to include details of the route, date and time of the bus journey you were on.

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in Oxfordshire and if you still have a question, please call or email us.

Legal identity

Thames Transit Ltd and Midland Red (South) Ltd trade as Stagecoach Oxfordshire and Oxford Tube.

Registered Office: Thames Transit Ltd., One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 2272113) - Oxford and Witney depots;
Midland Red (South) Ltd., One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 1556310) - Banbury depot

Stagecoach head office

If you still haven't found what you're looking for, please call, tweet or email our Stagecoach head office in Oxfordshire.

Our customer service team are available to help:

• 08:00 to 18:00 Monday to Friday
• Closed weekends and Bank Holidays

Day Telephone: 01865 772250

Twitter:

• @Stagecoach_Ox for local Oxford services
• @Oxford_Tube for Oxford Tube services

Email: [email protected]

Traveline

If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

They're open from 07:00 to 22:00 weekdays and 08:00 to 22:00 at weekends.

Telephone: 0871 200 22 33*

* Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: [email protected]
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Paper ticket help

The majority of our tickets are now delivered as an electronic smartcard. Should you require assistant with an existing paper ticket (eg 13 week and annual tickets for 18 and under) please contact us:

Telephone: 01865 77 22 50 or

Email: [email protected] 

To view opening times please look at the Head Office and ticket enquiries link above.