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Travelling on our services in Oxfordshire

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What happens if I don't have photo ID?
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What should I do if there's no space on the bus for my pram or wheelchair?
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Are there any routes where I can't use my StagecoachSmart ticket?
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Can I bring my pet on the bus?
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Can I bring my wheelchair or mobility scooter on the bus?
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Can I stop a bus and get on or off between stops?
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Can I take a pram on the bus?
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Can I take food or drink on the bus?
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Can I take my bike on the bus?
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Can I use my concessionary travel pass in England, Scotland and Wales?
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Can I use my e-cigarette on the bus?
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Can I use my Stagecoach ticket with another bus company?
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Do I need to provide a photograph for my megarider VIP or unirider tickets?
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Do you offer free Wi-Fi?
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How do I find out about Stagecoach bus services in my area?
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How much luggage can I take on the bus?
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How safe are your buses?
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I am blind/visually impaired or hearing impaired. How can I get more information about my local services?
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I can't get Wi-Fi on the bus. What should I do?
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I’m disabled. How do I find out if I can use the bus?
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What do I do if I'm hurt on one of your buses?
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What do I do if I'm involved in an accident on one of your buses?
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If I forget to take my StagecoachSmart card to the bus, can I still travel?

  • Contact Stagecoach in

    Oxfordshire change area
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    • Head office and ticket enquiries

      Opening hours:

      Our customer service team are available to help you:

      • 07:00 to 20:00 Monday to Friday
      • 08:00 to 19:00 Saturday and Sunday
      • 09:00 to 17:00 Bank Holidays
      • Closed Christmas Day

      Telephone: 01865 772250

      Fax: 01865 405500

      Email: oxford.enquiries@stagecoachbus.com

       

      Postal Address

      Stagecoach in Oxfordshire, Horspath Road, Cowley, Oxford OX4 2RY

       

      Lost property

      • Oxford depot (including Oxford Tube) opening hours:
        08:00 to 19:00 Monday to Friday
      • Banbury depot 
        10:00 to 14:00 Monday to Friday
      • Witney depot
        09:00 to 16:30 Monday to Friday

      Cash is locked away overnight and at weekends, to ensure we have your property and have it ready for collection please contact by phone.

      Follow us

      Follow us on Twitter to get services updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it’s good, or not so good):

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Guide to tickets

      Please see our guide to tickets for a summary of our tickets and passenger types in Oxfordshire and if you still have a question, please call or email us.

       

      Legal identity

      Thames Transit Ltd and Midland Red (South) Ltd trade as Stagecoach Oxfordshire and Oxford Tube. 

      Registered Office: Thames Transit Ltd, Daw Bank, Stockport, Cheshire, SK3 0DU (Registered in England No. 2272113) 

      Midland Red (South) Ltd., Daw Bank, Stockport, Cheshire, SK3 0DU (Registered in England No. 1556310)

    • Timetable help

      Stagecoach head office

      If you still haven't found what you're looking for, please call, tweet or email our Stagecoach head office in Oxfordshire.

      Our customer service team are available to help:

      • 07:00 to 20:00 Monday to Friday
      • 08:00 to 19:00 Saturday and Sunday
      • 09:00 to 17:00 Bank Holidays
      • Closed Christmas

      Day Telephone: 01865 772250 

      Twitter:

      Email: oxford.enquiries@stagecoachbus.com

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

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