Travelling on our services in Oxfordshire

Opening hours:  

Our customer service team are available to help you:

• 07:00 to 19:00 Monday to Friday
• 09:00 to 17:00 Saturday and Sunday
• 09:00 to 17:00 Bank Holidays
• Closed Christmas Day

Telephone: 01865 772250

Fax: 01865 405500

Email: oxford.enquiries@stagecoachbus.com

 

Disability helpdesk

Telephone: 01865 772250

Email: oxfordshire.disabilityhelpdesk@stagecoachbus.com

 

Postal Address

Stagecoach in Oxfordshire, Horspath Road, Cowley, Oxford OX4 2RY

 

Lost property

• Oxford depot (including Oxford Tube) opening hours:
  08:00 to 17:00 Monday to Friday
• Banbury depot 
  10:00 to 14:00 Monday to Friday
• Witney depot
  09:00 to 16:30 Monday to Friday

Cash is locked away overnight and at weekends, to ensure we have your property and have it ready for collection please contact by phone.

Follow us

Follow us on Twitter to get services updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it’s good, or not so good):

• @Stagecoach_Ox for local Oxford services
• @Oxford_Tube for Oxford Tube services

Please remember to include details of the route, date and time of the bus journey you were on.

 

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

 

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in Oxfordshire and if you still have a question, please call or email us.

 

Legal identity

Thames Transit Ltd and Midland Red (South) Ltd trade as Stagecoach Oxfordshire and Oxford Tube. 

 

Registered Office: Thames Transit Ltd. One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 2272113) - Oxford and Witney depots;
Midland Red (South) Ltd., One Stockport Exchange, 20 Railway Road, Stockport, Cheshire SK1 3SW (Registered in England No. 1556310) - Banbury depot

Stagecoach head office

If you still haven't found what you're looking for, please call, tweet or email our Stagecoach head office in Oxfordshire.

Our customer service team are available to help:

• 07:00 to 20:00 Monday to Friday
• 08:00 to 19:00 Saturday and Sunday
• 09:00 to 17:00 Bank Holidays
• Closed Christmas

Day Telephone: 01865 772250

Twitter:

• @Stagecoach_Ox for local Oxford services
• @Oxford_Tube for Oxford Tube services

Email: oxford.enquiries@stagecoachbus.com

Traveline

If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

They're open from 07:00 to 22:00 weekdays and 08:00 to 22:00 at weekends.

Telephone: 0871 200 22 33*

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: customer.support@stagecoachsmart.com
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Paper ticket help

For online paper ticket enquiries (eg 13 week and annual tickets for 18 and under) please contact us:

Telephone: 01865 77 22 50 or

Email: oxford.enquiries@stagecoachbus.com 

 
To view opening times please  look at the Head Office and ticket enquiries link above.