National lockdown restrictions are in place across England. Until 2 December, you should only travel for work, education or other permitted reasons. From 2 December England will be returning to a 3 Tier System. Find out more about local restrictions.
A tiered system of protection levels is in operation across Scotland. So, if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.
We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.
We've fewer colleagues to speak to you in our customer service centre due to Coronavirus, so we've had to reduce our opening times.
Our help hub is open from 10:00 – 12:00 and again between 13:00 – 15:00, Monday to Friday.
Telephone: 03456 00 22 99
Email: [email protected]
We're sorry we can't process contact made by post due to restricted capacities and remote working.
Follow us on Twitter @StagecoachSE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).
Please remember to include details of the route, date and time of the bus journey you were on.
Please see our guide to tickets for a summary of our tickets and passenger types in the South East of England and if you still have a question, please call or email us.
East Kent Road Car Co Ltd. Registered Office: One Stockport Exchange, 20 Railway Road, Stockport, United Kingdom, SK1 3SW (Registered in England & Wales No. 144585).
If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.
They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.
Telephone: 0871 200 22 33*
*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000* or
Email: [email protected]
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.