In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
We’ve fewer colleagues to speak to you in our customer service centre due to Coronavirus, so we've had to reduce our opening times.
Our help hub is open from 10:00 – 12:00 and again between 13:00 – 15:00, Monday to Friday.
Phone number: 03456 00 22 99
Email: [email protected]
We're sorry we can't process contact made by post due to restricted capacities and remote working.
Follow us on Twitter @StagecoachSE to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).
Please remember to include details of the route, date and time of the bus journey you were on.
Please see our guide to tickets for a summary of our tickets and passenger types in the South East of England and if you still have a question, please call or email us.
East Kent Road Car Co Ltd. Registered Office: One Stockport Exchange, 20 Railway Road, Stockport, United Kingdom, SK1 3SW (Registered in England & Wales No. 144585).
If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.
They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.
Telephone: 0871 200 22 33*
*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000*or
Email: [email protected]
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.