Covid-19 in South Wales

Timetable Information:

Telephone: 0800 4640000

Email: [email protected]

Opening hours:

Our switchboard is open from 09:00 to 17:00, Monday to Friday (excluding bank holidays)

Telephone: 01633 485118

Disability Helpdesk

Telephone: 01633 485118

Email: [email protected]

Postal Address

Stagecoach in South Wales

1 St. David’s Road

Cwmbran, Torfaen NP44 1PD

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Follow us

Follow us on Twitter @stagecoachwales to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good). We are here to answer your queries 9am to 5pm Monday to Fridays. Service updates are available Mon-Fri 7am-7pm and 9am-5pm at weekends.

Please remember to include details of the route, date and time of the bus journey you were on.

Lost property and Feedback 

For lost property, please contact the relevant depot during normal working hours:

• Aberdare 01685 883990
• Blackwood 01495 233800
• Brynmawr 01495 310250
• Caerphilly  02920 867054
• Cwmbran 01633 838856
• Merthyr Tydfil 01685 388777
• Porth 01443 687682

If you have any feedback or suggestions please fill in the feedback form or call or email us

Tickets

Find out about the types of travel options we offer in our guide to Stagecoach South Wales tickets. To buy tickets please click here. If you still have a question, please call or email us.

Legal identity

Red & White Services Limited, a company registered in England and Wales (Registered No. 2555509), whose registered office is Stagecoach Services Ltd; One Stockport Exchange, 20 Railway Road, Stockport, Cheshire, SK1 3SW

Smartcard help

For smartcard enquiries e.g help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000* or

Email: [email protected]
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Paper ticket help

For online paper ticket enquiries, please contact us:

Email: [email protected] 

What to do if things go wrong 

We do our best to meet your expectations but occasionally things do go wrong. If you feel we have failed you in some way whilst operating these services, please write to the appropriate manager below.

• For routes operating from Aberdare depot please write to Operations Manager, Stagecoach in South Wales, Cwmbach New Road, Cwmbach, Aberdare, CF44 0PN.
• For routes operating from Blackwood and Caerphilly depots, please write to Operations Manager, Stagecoach in South Wales, Unit 4, Block A, Penmaen Industrial Estate, Pontllanfraith, Blackwood, NP12 2DY.
• For routes operating from Brecon and Merthyr Tydfil depots, please write to Operations Manager, Stagecoach in South Wales, Unit 21, Pant Industrial Estate, Dowlais, Merthyr Tydfil, Mid Glamorgan, CF48 2SR.
• For routes operating from Cwmbran and Brynmawr depots, please write to Operations Manager, Stagecoach in South Wales, 1 St. David’s Road, Cwmbran, NP44 1PD.
• For routes operating from Porth depot, please write to Operations Manager, Stagecoach in South Wales, Aberrhondda Road, Porth, CF39 0LN.

Traveline Cymru

If you would like to find out about a specific bus time or journey, then please use the timetable search box on the left or call  Traveline Cymru  on 0800 4640000. 

They're open  07:00 to 20:00 weekdays and 08:00 to 20:00 at weekends.

Freephone Telephone: 0800 4640000

Stagecoach head office

If you still haven't found what you're looking for, please  call, tweet or email our Stagecoach South Wales head office from 09:00 to 17:00, Monday to Friday (excluding bank holidays)

Telephone: 01633 485118

Twitter: @stagecoachwales

Email: southwales.[email protected]

Bus Appeals Body

Bus Appeals Body c/o Bus Users UK exists to help you get the best from your bus service. 

If you need advice or if you have complained about a bus service and have not had a satisfactory response, they can be contacted on 029 20 221370  or   [email protected]