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We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page

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Travelling on our services in South

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What happens if I don't have photo ID?
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What should I do if there's no space on the bus for my pram or wheelchair?
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Can I bring my pet on the bus?
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Can I bring my wheelchair or mobility scooter on the bus?
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Can I stop a bus and get on or off between stops?
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Can I take a pram on the bus?
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Can I take food or drink on the bus?
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Can I take my bike on the bus?
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Can I use my concessionary travel pass in England, Scotland and Wales?
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Can I use my e-cigarette on the bus?
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Can I use my Stagecoach ticket with another bus company?
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Do I need to provide a photograph for my megarider VIP or student tickets?
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Do you offer free Wi-Fi?
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How do I find out about Stagecoach bus services in my area?
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How much luggage can I take on the bus?
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How safe are your buses?
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I am blind/visually impaired or hearing impaired. How can I get more information about my local services?
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I can't use the Wi-Fi on the bus. What should I do?
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I’m disabled. How do I find out if I can use the bus?
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What do I do if I'm hurt on one of your buses?
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What do I do if I'm involved in an accident on one of your buses?

  • Contact Stagecoach in

    South change area
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    • Meet the Team

      Click here to meet the Stagecoach South Team

    • Head office and ticket enquiries

      Our phone lines are currently closed to enable our team to work safely from home to process your enquiries.

      Please contact us via email or twitter @stagecoachsouth

      Email: south.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Email: south.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach South,The Bus Station, Southgate, Chichester, West Sussex, PO19 8DG

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @stagecoachsouth to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      For lost property, please contact the customer services team on 0345 121 0190 which is open 09:00 until 17:00, then select the relevant option for the depot required or visit one of the travel shops. Our staff will attempt to find your property, however, please remember that this relies on the property being returned to us and with buses travelling all over the region, it could take some time to reach the lost property store.

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in South England and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach(South)Ltd

      Registered Office: One Stockport Exchange, 20 Railway Road, Stockport, SK1 3SW (Registered in England & Wales No 1673542)

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000*or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Email: online.sales@stagecoachbus.com 

       

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call,  tweet  or email our Stagecoach South head office from 09:00 to 17:00, Monday to Friday.

      Telephone: 0345 121 0190

      Twitter: @stagecoachsouth

      Email: south.enquiries@stagecoachbus.com

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