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Travelling on our services in South

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What happens if I don't have photo ID?
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What should I do if there's no space on the bus for my pram or wheelchair?
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Can I bring my pet on the bus?
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Can I bring my wheelchair or mobility scooter on the bus?
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Can I stop a bus and get on or off between stops?
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Can I take a pram on the bus?
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Can I take food or drink on the bus?
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Can I take my bike on the bus?
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Can I use my concessionary travel pass in England, Scotland and Wales?
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Can I use my e-cigarette on the bus?
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Can I use my Stagecoach ticket with another bus company?
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Do I need to provide a photograph for my megarider VIP or student tickets?
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Do you offer free Wi-Fi?
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How do I find out about Stagecoach bus services in my area?
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How much luggage can I take on the bus?
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How safe are your buses?
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I am blind/visually impaired or hearing impaired. How can I get more information about my local services?
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I can't use the Wi-Fi on the bus. What should I do?
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I’m disabled. How do I find out if I can use the bus?
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What do I do if I'm hurt on one of your buses?
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What do I do if I'm involved in an accident on one of your buses?

  • Contact Stagecoach in

    South change area
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    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Friday.

      Telephone: 0345 121 0190

      Fax:01243 528743

      Email: south.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Telephone: 0345 121 0190 (Option 0)

      Email: south.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach South,The Bus Station, Southgate, Chichester, West Sussex, PO19 8DG

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter @stagecoachsouth to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      For lost property, please contact the customer services team on 0345 121 0190 and select the relevant option for the depot required or visit one of the travel shops. Our staff will attempt to find your property, however, please remember that this relies on the property being returned to us and with buses travelling all over the region, it could take some time to reach the lost property store.

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in South England and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach in Portsmouth, Stagecoach in Hampshire, Stagecoach in Hants & Surrey and Stagecoach in the South Downs. Registered Office: Stagecoach(South)Ltd, Daw Bank, Stockport, SK3 0DU (Registered in England & Wales No 1673542)

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call,  tweet  or email our Stagecoach South head office from 09:00 to 17:00, Monday to Friday.

      Telephone: 0345 121 0190

      Twitter: @stagecoachsouth

      Email: south.enquiries@stagecoachbus.com

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