We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you.
For up to date information see our Coronavirus page
Telephone: 07736 892 253
To find out more about getting your mobility scooter approved as suitable for travel by bus, please read the Confederation of Passenger Transport (CPT) guidance
For more information on our wheelchair accessible vehicles go to our Conditions of Carriage.
Journey Assistance Cards are available if you need a bit more help when using the bus. Find out more about our Journey Assistance Programme.
Our switchboard is currently closed due to the ongoing Covid-19 situation.
For timetable and journey planning info you can call Traveline Scotland on: 0871 200 2233*
Or email us at: [email protected]
*calls cost 12p per minute plus your phone comany's access charge, charges from other providers or mobiles may vary.
Customer Services, Stagecoach West Scotland, Sandgate, Ayr, KA7 1DD
Please note that office staff are working from home in line with government guidelines and therefore, at this time we will only be able to respond to enquiries we receive via Twitter and Email.
We really value your opinion on how we are doing - please feel free to drop us an email or write to us.
If you have specific feedback about your service, please use this form to provide feedback
Follow us on Twitter @StagecoachWScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).
Please remember to include details of the route, date and time of the bus journey you were on.
Please see our tickets page for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.
Western Buses Ltd, trading as Stagecoach West Scotland, Stagecoach Western and Stagecoach Glasgow. Registered Office: 10 Dunkeld Road, Perth PH1 5TW. Registered in Scotland No.131237.
If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.
They're open 24 hours a day, 7 days a week.
Telephone: 0871 200 22 33*
*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:
Telephone: 0345 810 1000* or
Email: [email protected]
Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.
*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.
For online paper ticket enquiries (eg unirider) please contact us:
Email: [email protected]