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We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page

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  • Contact Stagecoach in

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    • West Scotland Disability Helpdesk

      Disability Helpdesk

      Telephone: 07736 892 253

      or email westscotland.enquiries@stagecoachbus.com

       

      To find out more about getting your mobility scooter approved as suitable for travel by bus, please read the Confederation of Passenger Transport (CPT) guidance

      For more information on our wheelchair accessible vehicles go to our Conditions of Carriage.

      Journey Assistance Cards are available if you need a bit more help when using the bus. Find out more about our Journey Assistance Programme.

    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 06:30 to 18:30, Monday to Friday.

      Telephone: 01292 613 541

      Fax: 01292 613 502

      Email: westscotland.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles please contact 07736 892 253or email westscotland.enquiries@stagecoachbus.com

       

      Postal Address

      Customer Services, Stagecoach West Scotland, Sandgate, Ayr, KA7 1DD

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Bus and Ticket Advertising 

      To find out how to promote your brand on Stagecoach buses anywhere within the UK, please visit Global or call them on 0800 808 5619. 
       
      To advertise on our bus tickets, please visit Ticket Media or call them on 0800 028 6778. 
       

      Follow us

      Follow us on Twitter @StagecoachWScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our tickets page for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.

       

      Legal identity

      Western Buses Ltd, trading as Stagecoach West Scotland, Stagecoach Western and Stagecoach Glasgow. Registered Office: 10 Dunkeld Road, Perth PH1 5TW. Registered in Scotland No.131237.

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open 24 hours a day, 7 days a week.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for please tweet or email our Stagecoach West Scotland head office from 09:00 to 17:00, Monday to Friday.

      Twitter: @StagecoachWScot

      Email: westscotland.enquiries@stagecoachbus.com

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider) please contact us:

      Email: online.sales@stagecoachbus.com 

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