Coronavirus Update Close

Following government announcements on the roadmap out of lockdown and plans to gradually restore greater normality to everyday lives, we're making plans to get more services back on the road, including school services from 8th March. Please continue to check our latest timetables page for more information.

Let's keep working together to make travel as safe as possible. We're still doing enhanced cleaning and limiting available seats. You can help by avoiding busy times, using contactless payment where you can, keeping your distance and taking your litter with you.

You must wear a face covering throughout your journey, unless you are exempt.

Find out more on our travelling safely pages for England, Wales and Scotland. You can keep up to date by checking our main Coronavirus page.

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    • West Scotland Disability Helpdesk

      Disability Helpdesk

      Telephone: 07736 892 253

      Email: [email protected]

       

      To find out more about getting your mobility scooter approved as suitable for travel by bus, please read the Confederation of Passenger Transport (CPT) guidance

      For more information on our wheelchair accessible vehicles go to our Conditions of Carriage.

      Journey Assistance Cards are available if you need a bit more help when using the bus. Find out more about our Journey Assistance Programme.

    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is currently closed due to the ongoing Covid-19 situation.

      For timetable and journey planning info you can call Traveline Scotland on 0871 200 2233 *

      Or email us at: [email protected]

       

      *calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

       

      Disability Helpdesk

      If you'd like more information on our wheelchair accessible vehicles please contact 07736 892 253 or email [email protected]

       

      Postal Address

      Customer Services, Stagecoach West Scotland, Sandgate, Ayr, KA7 1DD

      Please note that office staff are working from home in line with government guidelines and therefore, at this time we will only be able to respond to enquiries we receive via Twitter and Email.

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      If you have specific feedback about your service, please use this form to provide feedback

       

      Bus and Ticket Advertising

      To find out how to promote your brand on Stagecoach buses anywhere within the UK, please visit Global or call them on 0800 808 5619.

      To advertise on our bus tickets, please visit Ticket Media or call them on 0800 028 6778.

      Follow us

      Follow us on Twitter @StagecoachWScot to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Guide to tickets

      Please see our tickets page for a summary of our tickets and passenger types in West Scotland and if you still have a question, please call or email us.

       

      Legal identity

      Western Buses Ltd, trading as Stagecoach West Scotland, Stagecoach Western and Stagecoach Glasgow. Registered Office: 10 Dunkeld Road, Perth PH1 5TW. Registered in Scotland No.131237.

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open 24 hours a day, 7 days a week.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.
       

      Stagecoach head office

      If you still haven't found what you're looking for please tweet or email our Stagecoach West Scotland head office from 09:00 to 17:00, Monday to Friday.

       

      Twitter: @StagecoachWScot

      Email: [email protected]

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider) please contact us:

      Email: [email protected]

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