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Travelling on our services in West

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What happens if I don't have photo ID?
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What should I do if there's no space on the bus for my pram or wheelchair?
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Can I bring my pet on the bus?
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Can I bring my wheelchair or mobility scooter on the bus?
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Can I stop a bus and get on or off between stops?
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Can I take a pram on the bus?
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Can I take food or drink on the bus?
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Can I take my bike on the bus?
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Can I use my concessionary travel pass in England, Scotland and Wales?
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Can I use my e-cigarette on the bus?
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Can I use my Stagecoach ticket with another bus company?
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Do I need to provide a photograph for my megarider VIP or student tickets?
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Do you offer free Wi-Fi?
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How do I find out about Stagecoach bus services in my area?
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How much luggage can I take on the bus?
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How safe are your buses?
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I am blind/visually impaired or hearing impaired. How can I get more information about my local services?
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I can't use the Wi-Fi on the bus. What should I do?
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I’m disabled. How do I find out if I can use the bus?
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What do I do if I'm hurt on one of your buses?
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What do I do if I'm involved in an accident on one of your buses?

  • Contact Stagecoach in

    West change area
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    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Friday.

      Telephone: 01452 418630

      Email: west.enquiries@stagecoachbus.com

       

      Disability Helpdesk

      Telephone: 01452 418630

      Email: west.disabilityhelpdesk@stagecoachbus.com

       

      Postal Address

      Stagecoach West

      3rd Floor, 65 London Rd, Gloucester

      GL1 3HF

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

      Follow us

      Follow us on Twitter   @Stagecoach_West to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

      • Cheltenham 01242 544120
      • Gloucester 01452 783540
      • Stroud 01453 755563
      • Swindon 01793 521415
      • Ross-on-Wye 01989 562319
      • Bristol 01179 695286 

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in the West of England and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach West is a division of UK Bus. Stagecoach West is a trading name of Cheltenham & Gloucester Omnibus Co. Ltd (Registered in England and Wales No. 01713578).

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call, tweet or email our Stagecoach West head office from 09:00 to 17:00, Monday to Friday.

      Telephone: 01452 418630

      Twitter: @Stagecoach_West

      Email: west.enquiries@stagecoachbus.com

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: customer.support@stagecoachsmart.com
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Telephone: 0141 352 4462* or

      Email: online.sales@stagecoachbus.com 

       
      Lines are open 09:00 to 17:00, Monday to Friday, excluding Bank Holidays.

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

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