Travelling on our services in West

Opening hours:

Our switchboard is open from 09:00 to 17:00, Monday to Friday.

Telephone: 01452 418 630

Email: [email protected]

Disability Helpdesk

Telephone: 01452 418 630

Email: [email protected]

Postal Address

Stagecoach West
3rd Floor, 65 London Rd, Gloucester
GL1 3HF

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Travel Shop Opening Hours

Swindon Bus Station: Open Monday - Friday, 07:00 until 17:00 and Saturday 10:00 until 15:00. 

Cheltenham High Street: Open Monday - Friday, 09:00 until 17:00.

Gloucester Transport Hub: Open Monday - Saturday, 09:00 - 13:00 and 13:30 until 17:00.

Feedback

We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

Follow us

Follow us on Twitter @Stagecoach_West to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

Please remember to include details of the route, date and time of the bus journey you were on.

Lost property

If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

• Cheltenham - 01242 544 120
• Gloucester - 01452 783 540
• Stroud - 01453 755 563
• Swindon - 01793 521 415
• Ross-on-Wye - 01989 562 319
• Bristol - 01179 695 286

Guide to tickets

Please see our guide to tickets for a summary of our tickets and passenger types in the West of England and if you still have a question, please call or email us.

Legal identity

Stagecoach West is a division of UK Bus. Stagecoach West is a trading name of Cheltenham & Gloucester Omnibus Co. Ltd (Registered in England and Wales No. 01713578).

Traveline

If you can't find the timetable information you need on our website, please contact Traveline for full timetable information.

They're open from 07:00 to 20:00 7 days a week.

Telephone: 0871 200 22 33 *

*Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

Stagecoach head office

If you still haven't found what you're looking for, please call, tweet or email our Stagecoach West head office from 09:00 to 17:00, Monday to Friday.

Telephone: 01452 418 630

Twitter: @Stagecoach_West

Email: [email protected]

Smartcard help

For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

Telephone: 0345 810 1000 * or

Email: [email protected]
 

Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

*Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Paper ticket help

For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

Email: [email protected]