Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
Stagecoach
No location set Set your location

Your Location

GO
Current location

Key reasons for providing your location

  • Booking local tickets
  • Local travel options
  • Service updates in your area

We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.

Close

Set your location to:

  • Book local tickets faster
  • Find local travel information easily
  • Stay up-to-date with local service updates
Set your location for services and tickets only in your area
GO
Current location

We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.

0 Basket (0 ticket)

Travelling on our services in West

travelling
What happens if I don't have photo ID?
travelling
What should I do if there's no space on the bus for my pram or wheelchair?
travelling
Can I bring my pet on the bus?
travelling
Can I bring my wheelchair or mobility scooter on the bus?
travelling
Can I stop a bus and get on or off between stops?
travelling
Can I take a pram on the bus?
travelling
Can I take food or drink on the bus?
travelling
Can I take my bike on the bus?
travelling
Can I use my concessionary travel pass in England, Scotland and Wales?
travelling
Can I use my e-cigarette on the bus?
travelling
Can I use my Stagecoach ticket with another bus company?
travelling
Do I need to provide a photograph for my megarider VIP or student tickets?
travelling
Do you offer free Wi-Fi?
travelling
How do I find out about Stagecoach bus services in my area?
travelling
How much luggage can I take on the bus?
travelling
How safe are your buses?
travelling
I am blind/visually impaired or hearing impaired. How can I get more information about my local services?
travelling
I can't use the Wi-Fi on the bus. What should I do?
travelling
I’m disabled. How do I find out if I can use the bus?
travelling
What do I do if I'm hurt on one of your buses?
travelling
What do I do if I'm involved in an accident on one of your buses?

  • Contact Stagecoach in

    West change area
    Close

    Set your location to:

    Set your location for services and tickets only in your area

    Clear
    GO
    Current location

    We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.

    Show contact information
    • Head office and ticket enquiries

      Opening hours:

      Our switchboard is open from 09:00 to 17:00, Monday to Friday.

      Telephone: 01452 418630

      Email: [email protected]

       

      Disability Helpdesk

      Telephone: 01452 418630

      Email: [email protected]

       

      Postal Address

      Stagecoach West

      3rd Floor, 65 London Rd, Gloucester

      GL1 3HF

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Travel Shops

      Our travel shops across Stagecoach West are currently closed. We'll let you know as soon as they're re-opening. 

       

      If you need help, please get in touch with our Head Office on 01452 418630 or email [email protected]. 

       

       

      Feedback

      We really value your opinion on how we are doing - please feel free to drop us an email or write to us.

       

      Follow us

      Follow us on Twitter   @Stagecoach_West to get service updates, ask a quick question or tell us about your experiences travelling with Stagecoach (whether it's good, or not so good).

      Please remember to include details of the route, date and time of the bus journey you were on.

       

      Lost property

      If you have a lost property enquiry, please contact the depot in the area you were travelling in when you lost the item:

       

      Guide to tickets

      Please see our  guide to tickets for a summary of our tickets and passenger types in the West of England and if you still have a question, please call or email us.

       

      Legal identity

      Stagecoach West is a division of UK Bus. Stagecoach West is a trading name of Cheltenham & Gloucester Omnibus Co. Ltd (Registered in England and Wales No. 01713578).

    • Timetable help

      Traveline

      If you can't find the timetable information you need on our website, please contact Traveline for full timetable information. 

      They're open from 07:00 to 22:00 on weekdays and 08:00 to 22:00 at weekends.

      Telephone: 0871 200 22 33*

      *Calls cost 12p per minute plus your phone company's access charge, charges from other providers or mobiles may vary.

      Stagecoach head office

      If you still haven't found what you're looking for, please  call, tweet  or email our Stagecoach West head office from 09:00 to 17:00, Monday to Friday.

      Telephone: 01452 418630

      Twitter: @Stagecoach_West

      Email: [email protected]

    • Online sales help

      Smartcard help

      For smartcard enquiries eg help with using the e-shop, delivery issues, cards not working, lost or stolen tickets, etc. please contact us:

      Telephone: 0345 810 1000* or

      Email: [email protected]
       

      Lines are open 07:00 to 22:00, 7 days a week, excluding Christmas Day.

      *Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

      Paper ticket help

      For online paper ticket enquiries (eg unirider, 13 week and annual tickets) please contact us:

      Email: [email protected] 

Set your location to:

Clear
Current location

We care about protecting your privacy. View the Privacy Policy for details of how we collect and use your information.

Close