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Due to scheduled maintenance, live times and tracking will not be available on our app and website from 2100 – 2300 on Wednesday 10th August. You'll still be able to plan a journey and view expected arrival information.

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Image showing mobility scooter boarding Supertram at Castle Square tram stop
 
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Accessibility of our trams

At Supertram, we’ve made sure that our vehicles are as accessible as possible for all customers.

 

Our trams and tram stops

Tram stops have two types of tactile paving to help customers find the tram doors and make out the platform edge. 

There are also shallow approach ramps and paving, coloured differently to show safe and unsafe areas.  

At some tram stops, you’ll find that the highway itself has been lowered, to help customers board the tram easier. 

All Supertram vehicles are wheelchair accessible. 

Customers with mobility scooters will require a permit to travel – you'll find  more info on our Carriage of mobility scooters page.

 

Accessibility on Tram Train 

All our customers are important to us and we recognise that some may need extra help in using our services, especially those that are older or have a disability. Our Disabled People’s Protection Policy leaflet highlights how best to use Supertram’s Tram Train services to ensure a safe and pleasant journey. 

Our Policies and Procedures leaflet can be downloaded as a PDF or Word document.