We want to reassure you that, we’re still running our revised services and we are continuing to take our lead from the latest government guidelines. For those with an essential need to travel, there are some things we can all do to help keep everyone safe, including practising social distancing by sitting on your own wherever possible, using contactless payment if you can and taking your newspaper home with you. Please check service updates for up to date information or see our Coronavirus page
At Supertram, we’ve made sure that our vehicles are as accessible as possible for all customers.
Tram stops have two types of tactile paving to help customers find the tram doors and make out the platform edge.
There are also shallow approach ramps and paving, coloured differently to show safe and unsafe areas.
At some tram stops, you’ll find that the highway itself has been lowered, to help customers board the tram easier.
All Supertram vehicles are wheelchair accessible.
Customers with mobility scooters will require a permit to travel – you'll find more info on our Carriage of mobility scooters page.
The Supertram Passenger Assistance Cards are available to download and print from our website and can be used on board Supertram to let our conductors know that you may need some extra help.
We have a variety of options available to suit your individual needs. There is also a blank card available for you to write in any specific comments that may help our conductors assist you on your journey.
Passenger Assistance Cards may be helpful for our customers who have:
We have both a colour and black and white option available. Please select the option that suits you, print off your card and display this in your wallet alongside your travel pass or ticket.
All our customers are important to us and we recognise that some may need extra help in using our services, especially those that are older or have a disability. Our Disabled People’s Protection Policy leaflet highlights how best to use Supertram’s Tram Train services to ensure a safe and pleasant journey.