Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page


In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt.
Stagecoach
Image showing mobility scooter boarding Supertram at Castle Square tram stop
 
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Accessibility of our trams

At Supertram, we’ve made sure that our vehicles are as accessible as possible for all customers.

 

Our trams and tram stops

Tram stops have two types of tactile paving to help customers find the tram doors and make out the platform edge. 

There are also shallow approach ramps and paving, coloured differently to show safe and unsafe areas.  

At some tram stops, you’ll find that the highway itself has been lowered, to help customers board the tram easier. 

All Supertram vehicles are wheelchair accessible. 

Customers with mobility scooters will require a permit to travel – you'll find  more info on our Carriage of mobility scooters page.

 

Accessibility on Tram Train 

All our customers are important to us and we recognise that some may need extra help in using our services, especially those that are older or have a disability. Our Disabled People’s Protection Policy leaflet highlights how best to use Supertram’s Tram Train services to ensure a safe and pleasant journey. 

Our Policies and Procedures leaflet can be downloaded as a PDF or Word document.