Coronavirus Update Close

Following changes to government guidance in England and Wales more seats are available on our buses and standing is allowed. There will also be more seats available in Scotland.

Please continue to wear a face covering throughout your journey, unless you’re exempt. 

For the latest travel information for England, Wales and Scotland, see our Coronavirus page

Stagecoach
Image showing mobility scooter boarding Supertram at Castle Square tram stop
 
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Accessibility of our trams

At Supertram, we’ve made sure that our vehicles are as accessible as possible for all customers.

 

Our trams and tram stops

Tram stops have two types of tactile paving to help customers find the tram doors and make out the platform edge. 

There are also shallow approach ramps and paving, coloured differently to show safe and unsafe areas.  

At some tram stops, you’ll find that the highway itself has been lowered, to help customers board the tram easier. 

All Supertram vehicles are wheelchair accessible. 

Customers with mobility scooters will require a permit to travel – you'll find  more info on our Carriage of mobility scooters page.

 

Accessibility on Tram Train 

All our customers are important to us and we recognise that some may need extra help in using our services, especially those that are older or have a disability. Our Disabled People’s Protection Policy leaflet highlights how best to use Supertram’s Tram Train services to ensure a safe and pleasant journey. 

Our Policies and Procedures leaflet can be downloaded as a PDF or Word document.