At Supertram, we’ve made sure that our vehicles are as accessible as possible for all customers.
Tram stops have two types of tactile paving to help customers find the tram doors and make out the platform edge.
There are also shallow approach ramps and paving, coloured differently to show safe and unsafe areas.
At some tram stops, you’ll find that the highway itself has been lowered, to help customers board the tram easier.
All Supertram vehicles are wheelchair accessible.
Customers with mobility scooters will require a permit to travel – you'll find more info on our Carriage of mobility scooters page.
The Supertram Passenger Assistance Cards are available to download and print from our website and can be used on board Supertram to let our conductors know that you may need some extra help.
We have a variety of options available to suit your individual needs. There is also a blank card available for you to write in any specific comments that may help our conductors assist you on your journey.
Passenger Assistance Cards may be helpful for our customers who have:
If you require any more information or would like to the Passenger Assistance Cards please contact us via one of our available methods at the Help & Contact pages.
All our customers are important to us and we recognise that some may need extra help in using our services, especially those that are older or have a disability. Our Disabled People’s Protection Policy leaflet highlights how best to use Supertram’s Tram Train services to ensure a safe and pleasant journey.