Coronavirus Update Close

National lockdown restrictions are in place across England until 2 December but bus services are running as normal. You should only travel for work, education or other permitted reasons. 

In South Wales, all of our timetables will go back to what we were running before the 'firebreak' lockdown. There will also be some timetable changes to a number of Aberdare services to improve connectivity. 

The new tier system is in operation across Scotland, but if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.

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Image showing mobility scooter boarding Supertram at Castle Square tram stop
 
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Accessibility of our trams

At Supertram, we’ve made sure that our vehicles are as accessible as possible for all customers.

 

Our trams and tram stops

Tram stops have two types of tactile paving to help customers find the tram doors and make out the platform edge. 

There are also shallow approach ramps and paving, coloured differently to show safe and unsafe areas.  

At some tram stops, you’ll find that the highway itself has been lowered, to help customers board the tram easier. 

All Supertram vehicles are wheelchair accessible. 

Customers with mobility scooters will require a permit to travel – you'll find  more info on our Carriage of mobility scooters page.

 

Accessibility on Tram Train 

All our customers are important to us and we recognise that some may need extra help in using our services, especially those that are older or have a disability. Our Disabled People’s Protection Policy leaflet highlights how best to use Supertram’s Tram Train services to ensure a safe and pleasant journey. 

Our Policies and Procedures leaflet can be downloaded as a PDF or Word document.