Coronavirus Update Close

National lockdown restrictions are in place across England until 2 December but bus services are running as normal. You should only travel for work, education or other permitted reasons. 

In South Wales, all of our timetables will go back to what we were running before the 'firebreak' lockdown. There will also be some timetable changes to a number of Aberdare services to improve connectivity. 

The new tier system is in operation across Scotland, but if you need to travel, make sure you're up-to-date with what's happening in your area by checking the local government guidance.

We've put in place measures to allow you to travel safely including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering throughout your journey. Please avoid busy times, use contactless payment where you can, keep your distance and take your litter with you. Stay up to date on our Coronavirus page.

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Passenger Assistance Cards

Extra help and support for you

The Supertram Passenger Assistance Cards are available to download and print from our website and can be used on board Supertram to let our conductors know that you may need some extra help.

We have a variety of options available to suit your individual needs.  There is also a blank card available for you to write in any specific comments that may help our conductors assist you on your journey.

Passenger Assistance Cards may be helpful for our customers who have:

  • Limited Vision or hearing
  • Difficulties in communicating
  • Hidden disabilities
  • Educational needs
  • English is not your first language

We have both a colour and black and white option available.  Please select the option that suits you, print off your card and display this in your wallet alongside your travel pass or ticket.

Passenger Assistance Cards - Colour

Passenger Assistance Cards - Black and White