Coronavirus Update Close

In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.

Face coverings are compulsory when using public transport in England and Scotland. In Wales from the 27 July it will be compulsory to wear a three layer face covering on public transport.

The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page

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Passenger Assistance Cards

Extra help and support for you

The Supertram Passenger Assistance Cards are available to download and print from our website and can be used on board Supertram to let our conductors know that you may need some extra help.

We have a variety of options available to suit your individual needs.  There is also a blank card available for you to write in any specific comments that may help our conductors assist you on your journey.

Passenger Assistance Cards may be helpful for our customers who have:

  • Limited Vision or hearing
  • Difficulties in communicating
  • Hidden disabilities
  • Educational needs
  • English is not your first language

We have both a colour and black and white option available.  Please select the option that suits you, print off your card and display this in your wallet alongside your travel pass or ticket.

Passenger Assistance Cards - Colour

Passenger Assistance Cards - Black and White