In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
We warmly welcome mobility scooter users who have a Confederation of Passenger Transport (CPT) permit on our trams.
Mobility scooter users need a CPT permit to travel on our trams. Note that all wheelchair users may travel without a permit.
Some mobility scooters are too large for our trams and buses, so we can only carry scooters which:
‘Class 3’ scooters are not allowed as they are larger and capable of travelling at 6-8 mph. They are not designed to be carried on trams.
Mobility scooters must be approved for travel on buses. This is because scooter users sometimes need to make part of their journey by bus when there are disruptions or planned works on our tram network.
The assessment covers the design and size of the scooter, as well as the user’s ability to control and manoeuvre it safely.
We do not conduct assessments, but we accept CPT permits issued by all bus operators.
Assessments are carried out locally by First South Yorkshire and Stagecoach Yorkshire. To arrange an assessment, please call your local bus operator:
Once approved, you’ll be issued a ‘Permit for travel’ photo card, which contains the conditions of use and is valid for 5 years.
You must show your permit to the conductor when requested and it is only valid for the scooter that was assessed.
Other local bus operators that accept permits are:
**If the wheelchair area is already occupied, the conductor will decide whether you can board that tram or not.
Even if you have a permit, your scooter will not be carried if:
The permit may be withdrawn if the permit holder causes damage or injury to other passengers or the tram, or uses the permit with a scooter not used during the assessment.