Picture of a conductor on board Supertram

Customer promise

Giving you accurate journey information is really important to us.

There are lots of different ways to find the journey information you need from us: 

  • We provide timetable information at all our stops
  • Our Twitter account is manned 08.30 - 17.00 Monday to Friday and offers service updates 24/7 
  • You can find more general travel information at Travel South Yorkshire or by calling 01709 515151 

On board our trams 

We want you to have a great journey on Supertram so: 

  • we have  a conductor on board every tram
  • you'll find friendly and helpful staff and a clean and safe environment 
  • we offer priority seating for customers with mobility or any other difficulty including people with small children. Mobility scooters are welcome on board so long as they comply with our mobility scooter policy 
  • all our trams are equipped with CCTV, automated announcements and visual displays. The presence of CCTV equipment on a vehicle is confirmed by appropriate signage. When we record customers on our CCTV systems, we follow the CCTV Code of Practice published by the Information Commissioner’s Office.
  • we welcome guide dogs and recognised support and assistance dogs 

Find out more detailed information about our trams


Supertram tickets

Buying the right Supertram ticket for you is easy. 

You can buy single, day and weekly tickets on board directly from the conductor. 

Day and weekly tickets are also available on the Stagecoach Bus app

Need a longer term ticket? 7 day, monthly and longer term tickets can be bought on our website. 

Find out more about our tickets


When things go wrong 

There are times when we may experience disruption, either due to maintenance work or incidents which are beyond our control. If this happens, we'll: 

We are committed to offering a safe, reliable and frequent service with polite, friendly and helpful staff. 

Millions of people use our services each year, and we want all of them to enjoy their experience when travelling with Stagecoach Supertram. However if you would like to view ourComplaints Handling Process you can do so here.

Go to our feedback form