We all need to do whatever we can to protect each other from Coronavirus, so in line with the latest government guidance, there are measures in place to help you to travel with confidence, including limiting available seats on buses and enhanced cleaning. Unless you’re exempt, you must wear a face covering when using public transport, throughout your journey. Please avoid busy times, use contactless payment where you can and take your litter with you. For up to date information see our Coronavirus page.
There are temporary timetables in Wales between 25 October and 9 November due to a two-week Welsh Government lockdown.
That’s why we’ve put together this safety guide to make sure your Supertram journey runs as smoothly as possible.
Download our 'Take Care, Be Aware & Stay Safe' booklet which offers safety information for both Citylink and Siemens vehicles.
Did you know we can also come to your child's Primary or Junior school to present a informative presentation on tram safety? This is to help children understand the different rules and how to stay safe on both the tram network and Tram Train system. Find out more here.
Your Supertram has several features to make your journey as safe as possible, including:
Be careful when:
If the tram has stopped for a while, be aware that the doors may close at any time. Once the doors are closed, for safety reasons the driver won’t open them.
If the door alarm tone sounds, step back, do not attempt to get on or off the tram.
We have a range of features designed to make travelling with mobility issues easier.
There’s priority seating for passengers with impaired mobility. These seats are clearly marked and located near tram doors.
If you’re using the priority wheelchair area, make sure you have your back to the direction of travel. You should also apply the brakes.
We recommend that passengers with prams also apply their brakes, and make sure you don’t leave any prams unattended.
There’s also a stop request button and alarm in the priority wheelchair area.
Use the front set of doors when boarding to make sure the driver can see you.
Railway Overhead Line Equipment (OLE) distributes electricity to trains at 25,000 volts, which is considerably more than the power on the tram system you are familiar with. Therefore it is important that users of the Tram Train service are aware of the potential risks that surround the heavy rail network.
Here are some facts to remember about Railway Overhead Line Equipment (OLE):
12 million passengers travel with us each year. This affects ease of boarding and exiting and more people can obscure the driver’s view – take extra care during busy periods.
There are 50 stops along the route. The time spent at each tram stop will depend on location, passenger numbers and movement. To keep the tram moving efficiently, please board and exit the tram as quickly and safely as possible.
The trams weights up to 75 tonnes when at maximum capacity. Roads are getting busier and drivers may occasionally need to brake harshly. Keep this in mind and hold tight at all times.