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Due to scheduled maintenance, live times and tracking will not be available on our app and website from 2100 – 2300 on Wednesday 10th August. You'll still be able to plan a journey and view expected arrival information.

Image showing busy tram at Castle Square tramstop


We want you to be safe and comfortable

That’s why we’ve put together this safety guide to make sure your Supertram journey runs as smoothly as possible.


  • take care
  • be aware
  • stay safe

Download our 'Take Care, Be Aware & Stay Safe' booklet which offers safety information for both Citylink and Siemens vehicles. 

This video from our friends at LRSSB @LightRailSSB has loads of hints and tips to help keep you safe when you're on or around our trams.



Safety features 

Your Supertram has several features to make your journey as safe as possible, including:

  • handrails and straps – make sure you use these if standing, especially when the tram is moving
  • an alarm to contact the driver in an emergency
  • tactile paving near tram doors 


Be careful when:

  • standing in the articulation (this is the joint that allows the tram to turn around corners)
  • using steps, especially when the tram is in motion 
  • boarding and exiting the tram – the height of the floor depends on passenger loadings


Tram doors

If the tram has stopped for a while, be aware that the doors may close at any time. Once the doors are closed, for safety reasons the driver won’t open them. 

If the door alarm tone sounds, step back, do not attempt to get on or off the tram. 


Moving around the tram

  • please don’t obstruct walkways with prams or other objects, and make sure you’ve removed bags from pram handles to avoid them tipping over
  • if you’re not sure where to get off, or need a bit more time, ask your conductor
  • remember, you’ll need to press the ‘Stop’ button to get off of the tram


Passengers with accessibility issues

We have a range of features designed to make travelling with mobility issues easier. 

There’s priority seating for passengers with impaired mobility. These seats are clearly marked and located near tram doors.

If you’re using the priority wheelchair area, make sure you have your back to the direction of travel. You should also apply the brakes. 

We recommend that passengers with prams also apply their brakes, and make sure you don’t leave any prams unattended.  

There’s also a stop request button and alarm in the priority wheelchair area. 

Use the front set of doors when boarding to make sure the driver can see you.


Electrified Heavy Rail Overhead Line Equipment 

Railway Overhead Line Equipment (OLE) distributes electricity to trains at 25,000 volts, which is considerably more than the power on the tram system you are familiar with. Therefore it is important that users of the Tram Train service are aware of the potential risks that surround the heavy rail network.

Here are some facts to remember about Railway Overhead Line Equipment (OLE):

  • The heat generated by an electric shock from high voltage wires is in excess of 3000 degrees Celsius - hot enough to ignite clothing
  • Electrified overhead line equipment carries 25,000 volts of electricity – that’s 100 times the power supplied to your home
  • Electricity is invisible (most of the time) so remember the danger you can’t see!
  • Wearing rubber-soled shoes does not mean you can’t be electrocuted. No footwear will protect you from an electric shock
  • Overhead wires are always on, not only while a train is passing
  • Electricity can jump up to 3 metres in some conditions (for example when it is raining). You do not have to touch it to be shocked.

Tram facts 

Did you know?

12 million passengers travel with us each year. This affects ease of boarding and exiting and more people can obscure the driver’s view – take extra care during busy periods.

There are 50 stops along the route
. The time spent at each tram stop will depend on location, passenger numbers and movement. To keep the tram moving efficiently, please board and exit the tram as quickly and safely as possible.

The trams weights up to 75 tonnes when at maximum capacity
. Roads are getting busier and drivers may occasionally need to brake harshly.  Keep this in mind and hold tight at all times.



  • don’t step out from behind a tram - make sure you have a clear view of the highway
  • use a designated crossing or footbridge when crossing the tracks
  • look both ways when crossing – trams are electric, and therefore very quiet
  • always stand clear of the trams’ ‘swept path’ (the area in which the tram needs to move). 
  • if a Supertram driver sees you, they’ll sound the bell or horn to warn you that they’re coming
  • let the driver know you’re aware of the tram’s presence – gesture or make eye contact with him or her



  • pay attention to the tram when it travels around bends
  • leave a safe distance from the tracks at all times 
  • allow at least 2 metres when parking to allow the tram to pass safely – the tram is unable to steer around obstructions
  • take extra care near the tracks when driving in wet and icy conditions
  • avoid driving directly on the rails whenever possible
  • think about cyclists, who may have to move into the centre of the road to avoid obstructions



  • only cross the tracks at a 90 degree angle with both wheels
  • take extra care near the tracks in wet and icy conditions
  • make eye contact with the driver - make your intentions clear and confirm you’re aware of the tram’s presence 
  • be aware that the driver will sound the bell or horn to warn of the tram’s presence
  • pull in at a safe place and let traffic pass, wherever possible