In line with the latest government guidance, we've put in place further measures in England to help customers practice social distancing. This includes limiting the available seats on buses.
Face coverings are compulsory when using public transport in England and Scotland. In Wales you must wear a 3 layer face covering on public transport and put it on before travelling unless you are exempt. It is also now compulsory to wear face coverings when using indoor public transport hubs in England only.
The safety of our customers and employees is our priority, so please avoid busy times, use contactless payment and take your litter with you. For up to date information see our Coronavirus page
At Stagecoach Supertram, we're committed to improving our services and delivering excellent customer service.
Find out about all the ways we get involved with the community below.
Stagecoach Supertram are proud to support Safe Places Sheffield in the great work they do helping vulnerable people seek temporary refuge if they experience difficulties when they are out and about.
There are many Safe Places organisations along our tram network and we have highlighted these to help staff, customers and Safe Places service users recognise which tram stops have organisations in the vicinity.
Although Supertram is unable to become a Safe places organisation due to the nature of our business, we are keen to support the great work they do and help them raise awareness of their services.
If you would like further information please follow the link below where you will find everything you need to know.
Proud to be Dementia Friends
Dementia Friends is a social action movement that aims to increase understanding of dementia and inspire people to take action to support people affected by dementia in their community. The programme is led by the Alzheimer's Society as a strand of work to create "Dementia Friendly Communities", which are communities that are more understanding and inclusive of people affected by dementia.
At Supertram we have been delivering Dementia Friends information sessions to our front line teams and continue to do so for our new starters within the business. Supporting independent travel is important to us and we wanted to give our teams the tools and support to recognise and respond appropriately if someone appeared to be experiencing difficulties when using our service.
Keeping kids safe
We’ve put together a fun and interactive presentation for our younger passengers, we raise awareness and talk about key safety messages which will help them stay safe on and around Supertram.
It’s presented by our very own Supertram Man. You might even see the real-life Supertram Man out and about on our network – so feel free to say hello.
We hold regular group discussions with different organisations to help our customers with accessibility issues.
These meetings help raise awareness of Supertram safety issues, and are also a great way for our passengers to share their experiences and concerns so we can continue to improve our service.
If you would like us to come and talk to your group, or to arrange an informal chat, please get in touch and we’ll be happy to help.