In line with the latest government guidance, we've put in place further measures in England to help customers practise social distancing. This includes limiting the available seats on buses.
The safety of our customers and employees is our priority, so please avoid busy times, wear a face covering if you can, use contactless payment and take your litter with you.
For up to date information, see our Coronavirus page
Staying safe when working close to Supertram tracks and equipment is easy as long as a few sensible precautions are followed.
If you need to work on or around the Supertram system, please take note of the guidelines below before starting work:
Authorisation is required for any of the following activities:
To get authorisation, you must fill out a Supertram Third Party Work Request Form. We will need to know the:
Method Statements and Risk Assessments may also be required.
Work Request forms must be submitted at least three weeks before the start date so that site meetings and a safe system of work can be arranged/agreed at the earliest opportunity.
If your works encroach onto any part of the highway or footpaths, then approval/permits will be required from the Highways Authority separately.
We may need to contact or meet with you to find out more about the works. If precautions are necessary, we will tell you in writing and agree them with you.
Wherever possible, we will always try to find a way that you can carry out works during the normal operational hours. However, some work may have to be undertaken at night with the overhead power switched off and this may take longer to arrange than the three weeks’ minimum notice.
There is a charge for this service. You will be told how much during the application process.
Isolation of the overhead lines will only be confirmed by issuing a Supertram Permit to Work to the agreed work party involved (by prior arrangement).
If urgent works must be carried out to protect people, property or the environment you must still contact us to agree the scope of works and set out a safe system of work before you start.
We'll come to site if necessary, but there may be a charge to cover our costs.
Our control room officers can be contacted 24 hours a day, 365 days a year by calling 0114 279 8126.
If you encounter a problem that obstructs the track or overhead or Supertram equipment is damaged please contact the Supertram control room immediately on the number above.
Our Network Coordinators will need to know:
By answering these questions quickly and clearly, we will be able to advise you and take the necessary steps to make the situation as safe as possible.
Should a tram need to be stopped before a call can be made, this can be done by standing clear of the tram tracks/road and holding both arms above your head waving directly at the tram driver.
Once stopped the driver can also make an emergency call direct to the control room.