Emergency work
If urgent works must be carried out to protect people, property or the environment you must still contact us to agree the scope of works and set out a safe system of work before you start.
We'll come to site if necessary, but there may be a charge to cover our costs.
Our control room officers can be contacted 24 hours a day, 365 days a year by calling 0114 279 8126.
Emergencies while working
If you encounter a problem that obstructs the track or overhead or Supertram equipment is damaged please contact the Supertram control room immediately on the number above.
Our Network Coordinators will need to know:
- who you are and your exact location
- the nature of the emergency
- if the track is obstructed
- if anything is touching the overhead lines
- if emergency services are required
- whether the Supertram service needs to be suspended immediately
By answering these questions quickly and clearly, we will be able to advise you and take the necessary steps to make the situation as safe as possible.
Should a tram need to be stopped before a call can be made, this can be done by standing clear of the tram tracks/road and holding both arms above your head waving directly at the tram driver.
Once stopped the driver can also make an emergency call direct to the control room.