The Stagecoach Bus App

New mobile ticket design

There's a new mobile ticket design on the Stagecoach Bus App! Update your app to version in your app store for this update (available on version 1.8 and above).

The new mobile ticket design has a banner with a daily word and moving background which you will see on your active ticket(s). This helps our drivers check tickets quickly and easily, helping to speed up boarding time!

Any mobile tickets you’ve already purchased or activated will automatically change to the new mobile ticket design once you’ve updated your app.

For more information about the new mobile ticket design, see our most popular FAQs below:

• Why is there a banner with a word and moving background on my mobile ticket?
• What does the big word on my mobile ticket mean?
• Do I need to scan the QR code on my mobile ticket when I get on board?

 If you can't find the answer you're looking for here, see our full list of FAQs or contact us by completing the app contact form.

While on your phone, select Download for iPhone or Download for Android above.

From the App Store or Google Play Store, follow the instructions to download the App (it's free!).

From the top of the App 'Home' screen, set  the location of the area you want to travel in using your current location, postcode or address.

Tap 'Plan' from the bottom menu.

Put in your 'From' and 'To' locations using your phone's current location, postcode or address. If you have Home or Work locations set in your favourites, you can choose these for even simpler journey planning.

Select the time of your journey and number of passengers.

Select 'Plan my journey' to get the best journey for you.

Ensure your location is set on the 'Home' screen.

Tap 'Nearby'.

Tap the map  to see which stops are near you and the buses that stop there, or scroll to see buses stopping nearby.

Can't find what you're looking for? Select 'Find a bus' or 'Find a bus stop'.

You can buy both daily and weekly mobile tickets on the Stagecoach Bus App in all areas

• To buy a mobile ticket, select the 'Buy' tab.
• Choose the area you wish to purchase tickets for. You can filter by Daily or Weekly tickets
• Select the ticket you require and the passenger type (if applicable) and add to your basket. Choose to 'Go to basket' or 'Continue shopping'.
• From your basket, proceed to secure checkout. 
• Log in or create a Stagecoach account, or if you are already logged in, confirm your password manually or via fingerprint recognition (supported devices only).
• Pay with your debit or credit card (excluding American Express), PayPal and Apple Pay and Google Pay (supported devices only).
• You can buy up to 10 mobile day tickets and 3 mobile weekly tickets for use at any time in the next 3 months.

Mobile tickets can be used at any time within 3 months of purchase.

Find your tickets under 'My tickets'  on the home screen.

To activate a ticket before boarding the bus, find your ticket in 'My tickets' and select 'Activate'.

Present your ticket to the driver and wait for them to accept it.

To get the most personalised experience from the Stagecoach Bus App, you can save your favourite buses, journeys and stops plus set your home and work locations.

To save favourites, you will need to login or create a Stagecoach account.

To login or create an account, select the 'More' tab, and select 'Log in'. Log in to your existing account, or create a new account.

To save favourites, click the 'star'   icon next to the bus, journey or stop you want to save as a favourite.

Your favourite journeys will then appear on your 'Home' screen.

You can also add your Home and Work locations on the 'Home' screen via address, postcode or current location.