Stagecoach

Stagecoach terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.stagecoachbus.com (our website), whether as a guest or as a registered user. Use of our website includes accessing, browsing, or registering to use our website.

Please read these terms of use carefully before you start to use our website, as these will apply to your use of it. We recommend that you print a copy of this page for future reference.

By using our website, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our website.


Other Applicable Terms

If you purchase tickets from our website, our Online Sales Terms and Conditions will apply to any such purchase.


Information about us

This service is brought to you by Stagecoach Group Plc ("Stagecoach") a company registered in Scotland (Registered No. SC 100764, VAT No. 435757819), whose registered office is at 10 Dunkeld Road, Perth, PH1 5TW Scotland.


Disclaimer

The information published on our website is provided as a convenience to visitors and to help you get the most from buying your tickets online. The products and prices detailed within our website are for a selected ticket range only. Full details for each product are included in the terms and conditions of sale on our website and are also available on request from your local operating company. An online enquiry provides us with only limited information and therefore no guarantee can be given that the ticket sold by this site is the most suitable for your purposes. Please note that alternative ticket types and fares to those sold via our website will be available through our normal sales outlets and on vehicle as appropriate. For further information please contact your local operating company.

Whilst Stagecoach uses all reasonable efforts to ensure that the information contained on our website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information and information is subject to change without notice. Neither Stagecoach UK Bus, nor Stagecoach Group Plc, can therefore be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on our website.


Availability

We will try to keep our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. 

We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period.

Our website is directed to people residing in the United Kingdom. We do not represent that content available on or through our website is appropriate or available in other locations. We may limit the availability of our website or any service or product described on our website to any person or geographic area at any time. If you choose to access our website from outside the United Kingdom, you do so at your own risk.


Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we have made, as they are binding on you.


Modifications to our website

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it. at any time. Please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.

Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.


Your account and password

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly change your password via the ‘Change your password’ link on the ‘About me’ tab on the ‘My account’ page.


Links

Links from our website exist for convenience and information, and Stagecoach Group plc makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Stagecoach Group plc.


Intellectual Property Rights

All intellectual property rights in our website, and all the material published on it are the property of Stagecoach Group Plc its affiliates or its third party licensors, and are protected by international copyright laws and other intellectual property rights. All such rights are reserved.

You may download or print individual sections of our website for personal use and information and for the purposes of placing an order only provided that you retain all copyright and other proprietary notices. You may not reproduce (in whole or in part), modify, de-compile, disassemble or transmit or use for any commercial purpose whatsoever any information from our website without contacting and obtaining the prior written consent of Stagecoach.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

You must not use any part of the content on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


Privacy

We take the privacy of your personal information very seriously and  we are committed to compliance with the Data Protection Act 1998. This section explains how we collect and use your personal information.

We may collect personal information from you when you purchase tickets or other services from us, or when you use and interact with our website. We may also collect information from you when we deal with any enquiries you make to us.

We also log other information like your IP address and pages visited for security and statistical analysis. This information is not linked to your browser session ID as stored by cookies nor is it individually identifiable. For more information on how we use cookies, please see our "Cookies" section below.

We will only use the personal information that we collect about you in accordance with good commercial practices and applicable law. We may use your personal information to provide our services to you, to help us develop and improve those services, to deal with any enquiries you may have, and for any other purpose for which you provide the information to us.

Unless we inform you otherwise, it is not our policy to provide any other organisation with your personal information or with other information provided to us via our website, other than organisations that provide services to us that require the processing of your information (for example, contractors involved in the update and/or maintenance of our website, including our website designers and technical consultants). This information will be used by such organisations only to perform their functions and/or to provide the service you have requested and for no other purpose.

In addition, we may share your personal information with our employees, agents and professional advisers, with other companies in the Stagecoach Group plc group of companies, to relevant authorities to prevent and detect criminal activity and otherwise where we are under a legal obligation to share your information.

All payment transactions are handled by our partner Worldpay, a secure payment processing provider. Your credit/debit card and related personal details are collected by Worldpay in order to process your order. More details regarding Worldpay’s terms and conditions, and privacy and security policies can be found by visiting the Worldpay website.

If the credit/debit card holder for purchases is not you, it will be your responsibility to ensure that you have the card holder’s consent before entering any related details, and that such details when entered are true. Other than the foregoing, by using the stagecoachbus.com website you confirm that you will only enter personal information about yourself.

Where we share your information as set out above, it is possible that this may involve transferring the information to recipients in countries outside the European Economic Area.

Where this is the case, we will ensure that appropriate measures are put in place to keep such information secure.

When you purchase a Stagecoach Smartcard, information will be stored on the chip in your Stagecoach Smartcard in order to identify you. This will be accessible by us (or by other operators who accept the card) at the point at which a card reader is used by us or by them.

Stagecoach may use your e-mail address to provide you with information about promotions and services we think may be of interest to you. However, you can change your marketing preferences at any time by logging into ‘My account’ and visiting the‘About me’ section.

If you are an existing customer, Stagecoach UK Bus and other companies in the Stagecoach Group plc group of companies may use your email address to provide you with information about promotions and services we think may be of interest to you;however, you can choose not to receive such notices.

If you are simply a visitor to our website and not an existing customer of stagecoachbus.com, we may nonetheless wish to give you the opportunity to receive such information and may ask for your consent to do so. Should you wish to have more details about the information we hold on you, or wish to have your personal details removed from our database at any time then please contact us.


Cookies

We try to continually improve your experiences when you visit our website. To help us do this, we use cookies. Cookies are small text files containing information about your browsing session (eg which pages you visited), which are stored in your browser directory.

We use different types of cookies and each one has a specific function. Some cookies are essential to the working of our website and allow you to navigate easily from page to page and perform certain functions (eg buying a ticket). Other cookies allow us to analyse how you use our website, to help us decide how best to improve our website to serve you better.

In some cases, we use cookies to remember a selection you have made (eg your location), which saves you having to make that selection again if you return to our website. Other cookies allow our partners to see how many visitors click from their website to our website, and so allow us to choose the best partners to work with.

We will not store personally identifiable information such as credit card or address details in the cookies we create. All data collected using a cookie will be anonymous and will not hold specific knowledge of who a visitor is.

These are the cookies we use on www.stagecoachbus.com:

  • ASP.NET_SessionId – this cookie is a unique identifier used each time you access our website
  • BusAuthId – this cookie is used to remember you when you tick the “Keep me logged in” box on the login page
  • OpCoInfo – this cookie remembers your chosen location to make sure you see the services that apply to the area you’re travelling in
  • location-requested – this cookie is used when you set your location for the first time and prevents the “Please set your location” popup from re-opening every time you visit our website
  • SC_ANALYTICS, _ga, _gat, _atuvcetc – this cookie is used for Google Analytics tracking, which helps us to better understand how people are using our website

Usually web browsers are set to accept cookies. However, if you have visited our website and did not want cookies to be used, please exit the website and use your browser settings to delete the cookies. If you do this and revisit our website,cookies will again be set unless you change your browser settings to reject cookies.

We are committed to comply with the recent legislation changes for storing information on a user’s computer or mobile device which are detailed on the ICO website. We aim to be honest and clear about your privacy when using our website.

You can find out more about managing and deleting cookies from www.aboutcookies.org.


Use of our website

In order to purchase our products and services using the payment method displayed on our website, you must satisfy the legal age requirement for entering into contracts in your jurisdiction.  

By using our website you confirm that you possess the legal authority to enter into the terms of use for our website, including instructing us to collect any payments from a credit or debit card, or direct debit from an authorised bank account, and to use our website in accordance with all its terms and conditions. 

You confirm that all information supplied by you in using our website is true and accurate.

As a condition of your use of stagecoachbus.com, you agree that you will not use this website for any purpose that is unlawful or prohibited by these terms of use.


Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort(including negligence), breach of statutory duty, or otherwise, even if foreseeable,arising under or in connection with:

  • use of, or inability to use, our website; or
  • use of or reliance on any content displayed on our website.
  • If you are a business user, please note that in particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any tickets or services by us to you, which will be set out in our Online Sales Terms and conditions.


Viruses and unauthorised use

No warranty is given as to the freedom of our website from errors, defects, viruses or other malicious programs or macros.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not:

  • attempt to gain unauthorised access to, circumvent security, tamper with, hack into,or otherwise disrupt our website, the server on which our website is stored or any server, computer, database, router or any other Internet connected device connected to our website;
  • misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful; or
  • attack our website via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.


Other important terms

If we fail to insist that you perform any of your obligations under these terms of use, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.

We may alter these terms of use from time to time and post the new version on our website, following which all use of our website will be governed by that version. It is your responsibility to check the terms of use on our website regularly, as they are binding on you.


Applicable law

Our website is established by Stagecoach Group Plc in Scotland. Any use of it shall at all times be governed by English law and, in the event of any dispute, the relevant parties shall irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.


General Conditions of Carriage

All travel undertaken as envisaged by this website is subject to our general Conditions of Carriage, which contains more information about travelling on our bus services.


Transport for London (TfL)

These Terms of website use do not apply to Stagecoach bus services in London, which are governed by Transport for London (TfL).  Please visit TfL's website for more information.


Contacting us

We hope you find our website useful and easy to use, should you have any questions, comments or suggestions then please contact us.