Important update Close

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


Can I get a refund on a mobile ticket?

If you haven't activated your mobile ticket, you can cancel it before it expires. Usually, we'll refund these tickets in full with no extra charges.

This can change depending on your situation and the ticket. But we're always happy to chat about refunds if you get in touch.