Important update Close

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


I'm not happy, how do I make a complaint?

We're sorry you haven't had a good experience with us. We take these matters seriously and we'd like to find out why. 
Please get in touch and we'll help as soon as possible.