I'm not happy, how do I make a complaint?

To help us deal with your complaint more effectively, we recommend that you call us on 0345 241 8000

You can reach us between 8:00 and 18:00 from Monday to Friday and between 09:00 and 17:00 Saturday and Sunday. 

Calls are charged at geographic rates (the same as 01/02 numbers) and are included in call packages from both landlines and mobiles.

Users who have difficulty with speaking please Fill in our complaint form.