It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page.
We're sorry to hear you've lost your phone. It's never a nice experience. But you don't need to worry about your bus tickets.
Your tickets are stored on our secure server. All you need to do is log into your app account on your new phone to access and activate any unused tickets.