Important update Close

It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page


My app updated automatically and is now freezing or crashing. What should I do?

We're really sorry this is happening to you and understand this can be frustrating. But don't worry, there are few things you can do to ensure a smooth update:

  1. Force close the app
  2. Log out and back in again
  3. Make sure your iPhone software is version 11 or later and your Android version is 5.0 or later

Still not working? Get in touch by filling in our app contact form.