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My app updated automatically and is now freezing or crashing. What should I do?

We're really sorry this is happening to you and understand this can be frustrating. But don't worry, there are few things you can do to ensure a smooth update:

  1. Force close the app
  2. Log out and back in again
  3. Make sure your iPhone software is version 14 or later and your Android version is 8.0 or later

Still not working? Get in touch by filling in our app contact form.