It's no longer a legal requirement to wear a face covering on public transport in England, Scotland or Wales. We do encourage you to wear a face covering in crowded spaces, if you can. For the latest travelling safely information for England, Wales and Scotland, see our Coronavirus page.
Don't stress. Usually this is caused by a problem with your bank. Sometimes, it might be that your card has been blacklisted by our system.
Just get in touch with us and we'll check it out for you.